Client Servicing Lead - Social Media & Content Strategy (Kochi, Hybrid)

Wanderoo Creative Services; Ernakulam; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Wanderoo Creative Services in Kochi is seeking a seasoned client services professional to own a national brand account, guiding strategy and timelines with our art, copy, and video teams.

You’ll lead monthly social strategies across formats, manage multi‑stakeholder timelines, and bring fresh thinking on social, AI, and paid media to campaigns. This role thrives in a small, senior‑friendly team with hybrid work in Kochi and weekly meetups.

Qualifications

• 4+ years in client servicing or account management, ideally in an agency.
• Experience handling senior or CMO-level stakeholders.
• Strong project management with multi-stakeholder coordination.
• Solid grounding in social media strategy and content planning.
• Experience coordinating shoots, print, or production is a plus.
• Excellent written and spoken English; fluent Hindi.
• Degree in Marketing, Communications, Media, or related field preferred.

Responsibilities

• Lead the client relationship with senior stakeholders on a national brand.
• Plan monthly social media strategy across static, video, and campaigns.
• Manage project timelines across workstreams to ensure timely delivery.
• Coordinate shoots, print, and production with social deliverables.
• Collaborate with Art, Copy, and Video to plan and ship campaigns.
• Bring fresh thinking on social, digital, AI, and paid media to strategies.
• Analyze campaign performance and define clear next steps.

Skills

Client relationship management

Project management

Social media strategy

Content planning

Campaign execution

English proficiency

Hindi language

Education

Marketing / Communications degree

Job description

Wanderoo Creative Services is a Kochi-based creative agency that genuinely enjoys the mess and magic of the internet. Like our namesake (the wanderoo, a mountain-dwelling monkey found right here in the Western Ghats), we’re curious, a little cheeky, and always watching before we leap.

We make ads, content, and campaigns across digital, offline, and video, for brands who want work that actually connects instead of just filling a content calendar. Small team, big scope, no fluff.

The role in one line:

You’ll own a national brand’s account with us - the client relationship, the monthly social strategy, and the timelines that keep it all moving - working hand in hand with our Art, Copy, and Video teams.

Why this role is different

• Real ownership: you’re the face of a national brand account, not a coordinator passing messages along
• Strategy and servicing in one seat: no handoffs, no silos
• A small, senior-friendly team where your input shapes how we work
• Hybrid setup in Kochi, with one in-person team meetup a week

What you’ll own

• Leading the client relationship with senior stakeholders on a national brand
• Planning monthly social media strategy across static, video, and campaign formats
• Running project timelines across workstreams, so nothing slips
• Coordinating shoots, print, and production alongside social deliverables
• Partnering with Art, Copy, and Video to plan and ship campaigns
• Bringing fresh thinking on social, digital, AI, and paid media into every strategy conversation
• Reading campaign performance and turning metrics into clear next steps

What success looks like

• Within the first 3 months: you’re the client’s first call and the team’s go-to for timelines
• Within 6 months: you’re shaping the brand’s strategy, not just executing the calendar

What we’re looking for

• 4+ years in client servicing or account management, ideally in an agency, with experience handling senior or CMO-level stakeholders
• Strong project management, comfortable juggling multiple deadlines and stakeholders
• Solid grounding in social media strategy, content planning, and campaign execution
• Excellent written and spoken English; fluent Hindi required
• Additional regional languages are a strong plus
• Genuinely plugged into digital, social, AI, and paid media, beyond the basics
• Experience coordinating shoots, print, or production is a plus
• Degree in Marketing, Communications, Media, or a related field preferred