Group Head- Client Servicing

The Brand Bee; Haryana; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

The Brand Bee in Gurgaon is seeking a seasoned Group Head – Client Servicing to lead key client relationships, drive growth, and oversee servicing teams across multiple accounts. The role emphasizes strategy, integrated campaigns, pitches, and new business development.

Ideal candidates will have 10+ years in client servicing, strong leadership, and the ability to manage cross-functional teams to deliver high-impact marketing solutions.

Qualifications

• 10+ years of experience in client servicing / account management.
• Strong leadership and stakeholder management capabilities.
• Proven experience in strategy development and integrated marketing campaigns.
• Proven ability to lead pitches and new business opportunities.
• Ability to collaborate with cross-functional teams including creative, social, and performance marketing.

Responsibilities

• Lead and manage relationships with key clients, acting as the primary strategic partner.
• Understand client objectives and market landscape to develop effective communication and marketing solutions.
• Drive strategic planning and campaign development with internal teams.
• Develop strategies, communication plans, and integrated marketing concepts.
• Lead new business pitches, RFPs, and client proposals from brief to presentation.
• Identify growth opportunities and expand scope of client engagements.
• Oversee multiple accounts ensuring timely, high-quality delivery and budgeting.
• Translate client briefs into clear internal briefs and align teams accordingly.

Skills

Client relationship management

Strategic thinking

Pitches & new business

Digital marketing knowledge

Team leadership

Job description

Group Head – Client Servicing

Location: Gurgaon | Work Mode: Work From Office

Experience: 10+ Years

Department: Client Servicing / Account Management

About the Role

We are looking for an experienced and strategic Group Head – Client Servicing to lead key client relationships, drive business growth, and oversee multiple accounts and servicing teams. The ideal candidate will be a strong client leader with proven experience in strategy, integrated campaigns, pitches, and new business development, along with the ability to build and manage high-performing teams.

Key Responsibilities

• Lead and manage relationships with key clients, acting as the primary point of contact and strategic partner.
• Understand client business objectives, challenges, and market landscape to develop effective communication and marketing solutions.
• Drive strategic planning and campaign development in collaboration with creative, social media, performance, SEO, content, and other specialist teams.
• Have prior hands-on experience in developing strategies, communication plans, campaign concepts, and integrated marketing solutions.
• Lead and contribute to new business pitches, RFPs, presentations, and client proposals from brief understanding to final presentation.
• Identify opportunities for account growth, cross-selling, upselling, and expanding the scope of client engagements.
• Oversee multiple accounts and ensure timely, high-quality delivery across all campaigns and projects.
• Translate client briefs into clear internal briefs and ensure alignment across respective teams.
• Monitor account performance, deliverables, timelines, budgets, and overall client satisfaction.
• Handle senior-level client conversations, negotiations, escalations, and conflict resolution with maturity and professionalism.
• Work closely with internal department heads to ensure integrated and strategically aligned solutions.
• Review campaign performance and insights with teams and use data and market trends to recommend improvements.
• Mentor, guide, and manage Account Managers, Account Executives, and other servicing team members.
• Establish strong processes for account management, reporting, communication, and project execution.
• Take ownership of team performance, productivity, resource planning, and overall account profitability.
• Stay updated on digital marketing, advertising, consumer trends, and evolving industry practices to bring relevant ideas and opportunities to clients.

Key Skills & Competencies

• Strong client relationship and stakeholder management skills.
• Proven experience in strategy development and strategic thinking.
• Strong exposure to pitches, RFPs, new business presentations, and proposal development.
• Excellent understanding of digital marketing and integrated communication.
• Strong business acumen with an ability to identify growth opportunities.
• Excellent presentation, communication, negotiation, and interpersonal skills.
• Ability to manage multiple clients, teams, and priorities in a fast-paced agency environment.
• Strong leadership and people-management capabilities.
• Problem-solving mindset with a high degree of ownership and accountability.
• Ability to collaborate effectively with creative, content, performance, SEO, social media, and other specialist teams.

What we are Looking For

• 10+ years of experience in client servicing / account management, preferably within a digital, advertising, or integrated marketing agency.
• Proven experience managing large/key accounts and senior client stakeholders.
• Prior experience in strategy, campaign planning, and developing integrated marketing solutions is essential.
• Strong track record of independently handling or leading pitches and new business opportunities.
• Experience managing and mentoring a servicing team.
• Strong understanding of digital marketing, branding, communication, and campaign execution.