Client Servicing Executive

Createawity.tech; Vadodara; Presencial; INR 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Premium F&B brand

Collaborative working environment

Professional growth

Descripción de la vacante

Createawity.tech in Vadodara is seeking a Client Servicing Executive to bridge the brand and customers. You will manage inquiries and orders via calls, WhatsApp, Instagram and email, coordinating with production and stores.

You will visit stores to understand needs and nurture offline relationships, ensuring premium customer experiences. The ideal candidate will have 2–3 years in client servicing, be fluent in English, Hindi and Gujarati, and be highly organized with strong follow-up and

Formación

• 2–3 years of experience in client servicing or related roles.
• Excellent verbal and written communication skills.
• Fluency in English, Hindi and Gujarati.
• Strong listening and interpersonal skills.
• Ability to manage multiple conversations and orders simultaneously.

Responsabilidades

• Handle customer enquiries through calls, WhatsApp, Instagram and email.
• Share accurate information about products, pricing, availability and customisation.
• Understand customer requirements and recommend suitable products.
• Take and process customer orders accurately.
• Collect order details including occasion, date, flavour, size, design and delivery requirements.
• Coordinate with production, store, delivery and management teams.
• Ensure customer requirements are communicated clearly and on time.
• Follow up on pending payments, confirmations and order details.
• Maintain accurate customer and order records.
• Build long-term relationships with customers.
• Follow up with existing customers for repeat orders and upcoming occasions.

Conocimientos

Communication skills

Multilingual

Organised and detail oriented

Herramientas

WhatsApp

Instagram

Email

Descripción del empleo

# Client Servicing ExecutiveFull-time · Vadodara, Gujarat, India · Onsite · 2–3 years · Posted 10 Sep 2026We are looking for a Client Servicing Executive who will act as the bridge between the brand and its customers. The ideal candidate should be an excellent communicator, organised with orders and genuinely skilled at building customer relationships.You will handle customer enquiries and orders through phone calls, WhatsApp, Instagram and email while ensuring a smooth and premium customer experience. The role also involves regular store visits to coordinate with teams, understand customer needs and maintain strong offline relationships.## What we’re looking for* 2–3 years of experience in client servicing, customer relationship management, sales, hospitality, F&B or a similar role* Excellent verbal and written communication skills* Fluency in English, Hindi and Gujarati* Strong listening and interpersonal skills* Highly organised and detail-oriented* Ability to manage multiple conversations and orders simultaneously* Strong follow-up and problem-solving skills* Comfortable using WhatsApp, email, Instagram and basic computer applications* Presentable and confident when interacting with customers* Comfortable visiting stores and meeting clients* Positive attitude with a strong sense of ownership* Ability to remain calm while handling demanding customers## What you’ll do* Handle customer enquiries through calls, WhatsApp, Instagram and email* Share accurate information about products, pricing, availability and customisation* Understand customer requirements and recommend suitable products* Take and process customer orders accurately* Collect order details including occasion, date, flavour, size, design and delivery requirements* Coordinate with production, store, delivery and management teams* Ensure customer requirements are communicated clearly and on time* Follow up on pending payments, confirmations and order details* Maintain accurate customer and order records* Build long-term relationships with customers* Follow up with existing customers for repeat orders and upcoming occasions* Maintain a database of important customers and their preferences* Identify opportunities for gifting, celebrations, catering and customised orders* Handle customer feedback professionally and coordinate issue resolution* Regularly visit stores and interact with customers when required* Assist with important, customised and special-client orders* Build relationships with local customers, businesses and potential B2B clients* Take ownership of each requirement from the first enquiry until successful delivery## What you get* Opportunity to work with a premium F&B brand* Exposure to customised orders, gifting, catering and customer relationship management* Collaborative working environment* Cross-functional experience with production, retail and delivery teams* Professional growth and learning opportunities* Customer-facing role with meaningful ownership