Customer Success Executive – Manufacturing & Client Operations | Ahmedabad

HCP Wellness; Ahmedabad District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Team Outings

Cafeteria

Soft Skill Training

Job Training

Health Insurance

Office cab/shuttle

Job summary

A leading manufacturing company in Ahmedabad is seeking a Customer Success Executive to manage client operations and ensure customer satisfaction. This role involves handling client accounts, coordinating with manufacturing teams, and supporting order processing. The ideal candidate will be a graduate with strong communication skills, and a background in customer success or B2B client coordination is preferred. The company offers perks such as health insurance and team outings.

Qualifications

• Strong English communication skills required.
• Understanding of FMCG and Cosmetics industries is a plus.
• Problem-solving abilities and customer success orientation.

Responsibilities

• Handle Client Operations and Client Handling.
• Manage Customer Success and Client Servicing.
• Assist in Order Processing and Production Planning.
• Coordinate with manufacturing and dispatch teams.

Skills

Customer Success Management

Order Processing

Client Communication

Teamwork

Education

Graduate / Post-Graduate – BBA, BCom, BA, BSc, BCA, MBA, MCom, MSc

Job description

# Customer Success Executive – Manufacturing & Client Operations | Ahmedabad# Customer Success Executive – Manufacturing & Client Operations | Ahmedabad####is a leading Cosmetics Manufacturing, Pharma Manufacturing and FMCG Manufacturing company based in Ahmedabad, engaged in Contract Manufacturing, Third Party Manufacturing and Private Label Manufacturing for Indian brands, exporters and multinational companies across Skincare, Personal Care and Oral Care categories.We are hiring Customer Success Executives to manage Manufacturing Operations, Client Handling, and Customer Success for multiple B2B Manufacturing Accounts. This role is ideal for candidates interested in Client Servicing, Order Processing, Back Office Operations, and B2B Client Coordination.**Roles & Responsibilities** • Handle Client Operations and Client Handling for assigned Manufacturing Accounts • Manage Customer Success, Client Servicing, Customer Support, and Client Follow-up • Assist in Order Processing, Order Management, Production Planning, and Dispatch Coordination • Coordinate with Manufacturing Operations, Factory Teams, Stores, and Dispatch Teams • Maintain MIS, Excel Sheets, Data Management, and Back Office Records • Track Packaging Material, Client-owned Materials, and ensure proper Documentation • Assist in Telecalling, Customer Care, and Client Escalation Handling • Support B2B Client Coordination, Operations Support, and smooth Manufacturing Operations**Eligibility & Preferred Background** • Graduate / Post-Graduate – BBA, BCom, BA, BSc, BCA, MBA, MCom, MSc • Freshers and candidates with experience in Customer Success, Client Operations, Client Servicing, Order Processing, Back Office Operations, or Telecalling Executive can apply • Knowledge of Cosmetics Industry, Pharma Industry, FMCG Manufacturing, B2B Client Coordination, Export Import, IndiaMART, TradeIndia or Merchant Handling is an added advantage • Strong English Communication, Coordination Skills, Teamwork, Problem-Solving Ability and Customer Success Orientation**Job Location** Ahmedabad (Only Ahmedabad based candidates should apply)**Job Location :** Sindhu Bhavan, Ahmedabad---##### **On Call Assistance:**HCP HR Talent Acquisition---##### **Email**[e-mail] [e-mail] [e-mail]---##### **Job Type:**Full-time---##### **Perks:*** Team Outings* Cafeteria* Soft Skill Training* Job Training* Health Insurance* Office cab/shuttle