Client Servicing Executive

Pomelo Digital India; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Pomelo Digital India in Gurugram is seeking a dynamic Client Servicing Executive to manage and grow relationships with top-tier clients. You will plan and execute digital marketing campaigns and coordinate with cross-functional teams to ensure timely delivery.

The role requires excellent communication, strong organizational skills, and a proactive mindset to identify growth opportunities and optimize campaigns. 2-4 years of experience and a solid grasp of the digital ecosystem are expected.

Qualifications

• 2-4 years of experience in client servicing, account management, or digital marketing.
• Strong understanding of the digital ecosystem (SEO, SMO, PPC, Paid Media, etc.).
• Excellent communication, presentation, and interpersonal skills.
• Highly organized, detail-oriented, and proactive with strong problem-solving ability.
• A digital native, active on social media platforms.
• Ability to multitask, meet tight deadlines, and maintain high-quality standards.

Responsibilities

• Work closely with clients to understand their business goals, challenges, and digital marketing objectives.
• Develop and present campaign strategies aligned with client requirements and brand goals.
• Serve as the primary point of contact for clients, managing communication, briefs, updates, and timelines.
• Collaborate with internal teams-Creative, Design, Development, and Media-for seamless and timely project execution.
• Coordinate the development of campaign plans and social media calendars with the creative team.
• Monitor deliverables, ensuring quality, consistency, and adherence to deadlines.
• Prepare and present regular reports on campaign performance and key metrics.
• Identify opportunities for account growth, upselling, and service expansion.
• Address client concerns proactively, ensuring strong and lasting relationships.
• Stay updated on digital trends, tools, and best practices to bring fresh insights and recommendations.

Skills

Client servicing

Account management

Digital marketing

Communication

Organization

Multitasking

Job description

Job Summary

We are looking for a dynamic and client-focused Client Servicing Executive to manage and grow relationships with our top-tier clients. The role involves understanding client goals, planning and executing digital marketing campaigns, and ensuring seamless delivery through close coordination with cross-functional teams.

Responsibilities

• Work closely with clients to understand their business goals, challenges, and digital marketing objectives.
• Develop and present campaign strategies aligned with client requirements and brand goals.
• Serve as the primary point of contact for clients, managing communication, briefs, updates, and timelines.
• Collaborate with internal teams-Creative, Design, Development, and Media-for seamless and timely project execution.
• Coordinate the development of campaign plans and social media calendars with the creative team.
• Monitor deliverables, ensuring quality, consistency, and adherence to deadlines.
• Prepare and present regular reports on campaign performance and key metrics.
• Identify opportunities for account growth, upselling, and service expansion.
• Address client concerns proactively, ensuring strong and lasting relationships.
• Stay updated on digital trends, tools, and best practices to bring fresh insights and recommendations.

Desired Candidate Profile

• 2-4 years of experience in client servicing, account management, or digital marketing.
• Strong understanding of the digital ecosystem (SEO, SMO, PPC, Paid Media, etc.).
• Excellent communication, presentation, and interpersonal skills.
• Highly organized, detail-oriented, and proactive with strong problem-solving ability.
• A digital native, active on social media platforms.
• Ability to multitask, meet tight deadlines, and maintain high-quality standards.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.