Client Services Manager

Auburn Digital Solutions; Mumbai; In loco; INR 900.000 - 1.400.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary + incentives

Upskilling and certifications support

Access to latest ad tech tools

Descrizione del lavoro

Auburn Digital Solutions is seeking a dynamic Client Servicing Manager in Mumbai to own client relationships end-to-end while driving campaign execution and performance across Google Ads, Meta Ads, Amazon Advertising, and other platforms.

You will translate data into compelling narratives, present insights in reviews, and collaborate with cross-functional teams to optimize campaigns and deliver measurable ROAS. Equal emphasis on client success and technical execution is expected.

Competenze

• 2–3 years of experience in digital marketing with a focus on paid media/ad ops.
• Hands-on experience managing campaigns on Google Ads, Meta Ads, Amazon Advertising or similar platforms.
• Strong understanding of performance marketing metrics and optimization techniques.
• Proficiency in GA4, tag management (GTM) and reporting tools.
• Experience with pixel/conversion tracking setup and troubleshooting.

Mansioni

• Own client relationships end-to-end and manage expectations.
• Plan and optimize paid campaigns across multiple self-serve platforms with the Operations team.
• Create and present performance reports and insights to clients.
• Collaborate with creative, content and strategy teams to brief assets.
• Mentor junior team members and contribute to new business pitches.

Conoscenze

Digital marketing

Paid media

Ad operations

Google Ads

Meta Ads

GA4

GTM

Reporting

Client management

Project management

Strumenti

Google Analytics (GA4)

GTM

Looker Studio

Salesforce / HubSpot

DV360 / The Trade Desk

Descrizione del lavoro

If you've managed real ad budgets across platforms, owned client relationships, can read a dashboard and explain where performance is everything and can create meaningful narratives we would like to meet you.

Role Overview

We are looking for a dynamic and experienced Client Servicing Manager who sits at the intersection of client management and hands-on ad operations. You will own client relationships end-to-end while also being deeply involved in campaign execution and performance delivery across multiple self-serve advertising platforms. This is not a purely account management role we need someone who understands the technology, speaks the language of performance, and can translate data into compelling client narratives and business.

Key Responsibilities and Expectations

Client Management

• Serve as the primary point of contact for assigned client accounts, building long-term, trust-based relationships
• Lead weekly/monthly client reviews, presenting performance reports, insights, and strategic recommendations
• Understand client business objectives deeply and align campaign strategies accordingly
• Proactively identify upsell and cross-sell opportunities within existing accounts
• Manage client expectations and ensure timely communication on deliverables, escalations, and campaign updates

Ad Operations & Campaign Management

• Plan, optimize paid campaigns across Google Ads, Meta Ads (Facebook/Instagram), Amazon Advertising, and other self-serve platforms such as LinkedIn, Snapchat, DV360, or programmatic DSPs with the Operations team.
• Conduct in-depth audience research, keyword planning, and competitive analysis to inform campaign strategy
• Monitor daily spends, budgets, and pacing to ensure efficiency and delivery targets are met
• Perform regular A/B testing on creatives, copies, landing pages, and audience segments
• Troubleshoot tracking, pixel, and attribution issues across platforms

Performance Analysis & Reporting

• Create and maintain performance dashboards using tools like Google Looker Studio, or similar ( with the help of tech team)
• Analyse campaign data to identify trends, anomalies, and optimization levers
• Provide actionable insights and data-backed recommendations to both clients and internal teams
• Track and report on KPIs such as ROAS, CPA, CTR, CPM, LTV, and conversion rates

Internal Collaboration

• Work closely with creative, content, and strategy teams to brief and deliver campaign assets
• Collaborate with the tech/analytics team on tracking setup, UTM frameworks, and attribution models
• Mentor and guide junior executives within the client servicing team
• Participate in new business pitches and research involving pitches and proposals where required

Required Skills & Qualifications

• 2-3 years of experience in digital marketing, with a strong focus on paid media / ad operations
• Hands-on, proven experience managing campaigns on two or more of the following platforms:
• Google Ads (Search, Display, YouTube, Performance Max)
• Amazon Advertising (Sponsored Products, Sponsored Brands, DSP)
• LinkedIn Campaign Manager, Snapchat Ads, DV360, The Trade Desk, or similar
• Strong understanding of performance marketing metrics and campaign optimisation techniques
• Proficiency in Google Analytics (GA4), tag management (GTM) and reporting tools
• Experience with pixel/conversion tracking setup and troubleshooting
• Excellent communication and presentation skills — ability to simplify complex data for clients
• Strong project management skills with the ability to handle multiple accounts simultaneously
• Comfortable working in a fast-paced, deadline-driven agency environment

Good to Have

• Google Ads Certified / Meta Blueprint Certified / Amazon Ads Certified
• Experience with e-commerce clients or D2C brands
• Familiarity with tools like SEMrush, Ahrefs, SpyFu, or SimilarWeb
• Knowledge of programmatic advertising and DSP platforms
• Exposure to CRM tools like Salesforce or HubSpot

What We Offer

• Competitive salary + performance incentives
• A collaborative, learning-first culture with access to the latest ad tech tools
• Certifications and upskilling support across platforms

Auburn is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.