Client Services Manager

Rioconn Interactive Pvt. Ltd; Ahmedabad District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A dynamic digital agency in India is seeking a Client Success Manager to lead client relationships and drive strategic growth. This role involves managing key client accounts, ensuring effective communication and delivery, and collaborating with internal teams for successful campaign execution. The ideal candidate will have at least 5 years of experience in client servicing or account management and possess strong communication and leadership skills. This position offers the opportunity to influence impactful results and client satisfaction.

Qualifications

• 5 years of experience in client servicing, account management, or brand strategy.
• Proven ability to lead teams and manage multiple large-scale accounts.
• Excellent communication, presentation, and problem-solving skills.

Responsibilities

• Oversee day-to-day management of key client accounts.
• Develop a deep understanding of each client’s brand, objectives, and challenges.
• Collaborate with internal teams to drive campaign success from ideation to delivery.

Skills

Client servicing

Account management

Brand strategy

Communication skills

Presentation skills

Problem-solving

Project management

Tools

MS Office

Google Suite

Job description

Client Success Manager plays a pivotal leadership role in managing client relationships, driving strategic growth, and ensuring the flawless execution of campaigns. This position combines strategic thinking, project leadership, and business acumen to deliver outstanding client satisfaction and creative excellence. The Client Success Manager serves as the voice of the client within the agency — aligning their goals with Rioconn’s creative vision to produce impactful results.

Job Role:

• Oversee day-to-day management of key client accounts, ensuring smooth communication, delivery, and strategic alignment.
• Develop a deep understanding of each client’s brand, objectives, and challenges to proactively provide solutions.
• Collaborate with internal teams — creative, strategy, digital, and media — to drive campaign success from ideation to delivery.
• Participate in brainstorming sessions to develop innovative, insight-driven marketing ideas and proposals.
• Present strategies, campaign plans, and performance reports to clients and internal leadership.
• Manage timelines, budgets, and resources effectively to ensure efficient execution of deliverables.
• Ensure all communication and creative output aligns with the client’s brand tone, vision, and objectives.

Qualification:

• 5 years of experience in client servicing, account management, or brand strategy (preferably within an advertising or digital agency).
• Proven ability to lead teams and manage multiple large-scale accounts.
• Excellent communication, presentation, and problem-solving skills.
• Strategic mindset with a strong understanding of marketing and brand communication.
• Ability to work collaboratively with creative and performance-driven teams.
• Proficiency in project management tools, MS Office, and Google Suite.
• Passion for building long-term relationships and delivering measurable results.