HVAC Service Coordinator

Comprehensive Aircon Services; Delhi; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Comprehensive Aircon Services is seeking an experienced HVAC Service Manager in Delhi to lead a team of technicians, coordinate service calls, and ensure quality installations, maintenance, and repairs. You will develop schedules, train staff, and liaise with clients to propose effective HVAC solutions.

The role requires strong communication, budgeting, and scheduling skills, with a focus on customer satisfaction and adherence to service standards.

Qualifications

• Experience in leading HVAC service teams.
• Ability to manage workloads and scheduling.
• Strong customer-service orientation and communication skills.

Responsibilities

• Lead and manage a team of HVAC technicians for installations, maintenance, and repairs.
• Collaborate with clients to assess HVAC needs and propose suitable solutions.
• Develop service schedules and procedures to optimize productivity and ensure customer satisfaction.
• Create and deliver technical training programs for technicians.
• Oversee inventory management for equipment and parts.
• Dispatch and manage service calls.
• Review, edit, and price service reports.
• Prepare quotations for recommended work.
• Communicate updates to customers and project managers.
• Provide technical support for HVAC technicians.
• Ensure technicians' licenses and certificates are up-to-date.
• Comply with service standards and customer requirements.
• Knowledge of the commercial HVAC market.

Skills

Team leadership

HVAC expertise

Customer service

Budgeting

Scheduling

CRM proficiency

Excel

Schematics reading

Staff development

Dispatch coordination

Tools

CRM systems

Microsoft Excel

PowerPoint

Job description

• Lead and manage a team of HVAC technicians for installations, maintenance, and repairs.
• Collaborate with clients to assess HVAC needs and propose suitable solutions.
• Develop service schedules and procedures to optimize productivity and ensure customer satisfaction.
• Create and deliver technical training programs for technicians.
• Oversee inventory management for equipment and parts.
• Dispatch and manage service calls.
• Review, edit, and price service reports.
• Prepare quotations for recommended work.
• Communicate updates to customers and project managers.
• Provide technical support for HVAC technicians.
• Ensure technicians' licenses and certificates are up-to-date.
• Comply with service standards and customer requirements.
• Knowledge of the commercial HVAC market.
• Excellent written, verbal, and interpersonal skills.
• Proficiency in reading schematics and work plans.
• Ability to manage and develop staff.
• Skills in workload evaluation and service work scheduling.
• Customer service skills to resolve issues effectively.
• Budgeting abilities.
• Experience ordering materials and scheduling repairs.
• Ability to generate reports and measure departmental operations.
• Ensure technicians have proper tools and maintain them.
• Assist dispatch operations in selecting appropriate technicians.
• Daily communication with dispatch regarding project information.
• Review work orders, invoices, and time reports for accuracy.
• Timely ordering of required parts.
• Ensure adherence to company/department policies.
• Oversee assigned HVAC service vehicles and monitor maintenance.
• Proficiency in Microsoft Excel, PowerPoint, and CRM systems.