Client Service Senior Analyst

Deutsche Bank AG; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Deutsche Bank AG in Bengaluru, India, seeks a Client Service Senior Analyst to support Institutional Cash Management for NBFI clients. You will handle payments, investigations, and client queries while coordinating with Cash Operations, Product, Sales, and Implementation to ensure seamless service delivery.

The role requires strong payment knowledge, English fluency, and the ability to work with internal teams to resolve issues and improve the client experience.

Qualifications

• Experience in institutional cash management and client servicing required.
• Strong knowledge of domestic and cross-border payments and payment investigations.
• Proven ability to collaborate with multiple internal teams to service clients.

Responsibilities

• Act as day-to-day service contact for NBFI clients within ICM, delivering proactive, high-quality service.
• Handle payment inquiries, investigations, exceptions, and cut-offs across payments channels.
• Work with Cash Operations and other teams to resolve issues and keep clients informed.
• Support client onboarding, maintenance, and service readiness for cash management products.
• Document activities in Client Service tracking systems and support management reporting.
• Follow up on complaints and escalations to ensure timely resolution and continuous improvement.

Skills

Payment knowledge

ICM experience

Client service

Cross-functional collaboration

English fluency

AI tools usage

Tools

SWIFT

ISO 20022

Job description

Job Title

Client Service Senior Analyst

Location

Bangalore, India

Corporate Title

Associate

Role Description

The Client Service Officer (CSO) based in Bangalore plays a key role in supporting Institutional Cash Management (ICM) for the Non-Bank Financial Institution (NBFI) client segment. The CSO is responsible for delivering proactive, reliable, and high-quality service to NBFI clients, with a strong focus on payments, cash management solutions, transaction investigations, and client query resolution. The role requires close day-to-day coordination with the relevant Cash Operations teams to ensure seamless service delivery, timely issue resolution, and a strong end-to-end client experience. The role will form part of the global ICM Client Service organisation and will collaborate closely with internal stakeholders across Service, Cash Operations, Product, Sales, Implementation, and control functions. The successful candidate will support the servicing of NBFI clients by applying crisp payment knowledge, understanding operational flows, and helping clients navigate cash management processes, payment queries, investigations, and service-related requirements in a controlled and client-centric manner.

What we’ll offer you

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Act as the day-to-day service contact for NBFI clients within Institutional Cash Management, ensuring proactive, consistent, and high-quality client service.
• Apply strong payment knowledge to support client inquiries related to domestic and cross-border payments, payment flows, investigations, exceptions, cut-offs, and operational processes.
• Work in close coordination with relevant Cash Operations teams to resolve payment and transaction issues, follow up on investigations, and ensure timely communication back to clients.
• Support client setup, maintenance, and service readiness for cash management products and channels, ensuring a smooth transition from implementation to after-sales service.
• Coordinate internally with Product, Sales, Implementation, AFC, Operations, and other control functions to address client needs and ensure adherence to internal policies and governance standards.
• Accurately use Client Service tracking systems to document client activities, monitor inquiries, identify recurring themes, and support management reporting.
• Follow up on complaints, service issues, and operational escalations, driving clear ownership, timely resolution, and continuous improvement of the client experience.

Your skills and experience

• Strong crisp payment knowledge, including domestic and cross-border payment processes, SWIFT methodology and formats, ISO 20022, payment investigations, exception handling, and operational cut-off requirements.
• Experience in Institutional Cash Management, transaction banking, client service, or cash operations, ideally with exposure to NBFI clients and financial institution payment flows.
• Ability to work closely and constructively with Cash Operations teams, translating client issues into clear operational actions and ensuring disciplined follow-through.
• Strong client focus, communication skills, ownership mindset, and ability to operate independently under tight deadlines while maintaining control, accuracy, and service quality.
• Fluency in spoken and written English mandatory.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division.

Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at: Deutsche Bank Careers (db.com)