Client Service Analyst,AS

Deutsche Bank AG; Bengaluru; On-site; INR 600,000 - 1,100,000; Full time

Benefits offered by this job

Leave policy

Parental leaves

Childcare assistance

Certifications sponsorship

Employee Assistance Program

Hospitalization insurance

Term life insurance

Health screening

Job summary

Deutsche Bank AG in Bengaluru (Bangalore) seeks a Client Service Analyst to ensure service standards, compliance, and security aligned with RBI/NSDL guidelines. The role focuses on KYC, audit adherence, and efficient account processing within a customer-focused environment.

You will also monitor costs, manage regulatory updates, and collaborate across channels to maintain top-tier service. Experience in branch operations and FEMA familiarity are preferred.

Qualifications

• Knowledge of FEMA/foreign exchange and trade operations.
• Client service excellence.
• Experience in overall branch operations (10 years).
• Proven ability to leverage AI tools to enhance productivity and workflow efficiency.

Responsibilities

• Ensure strict adherence to internal and external guidelines (KYC, AML, audits).
• Monitor expenses, control costs, track waivers and lead management.
• Display regulatory circulars in the Area.
• Process account opening forms accurately.
• Handle MF applications.
• Manage vouchers and custodianship rules.
• Exception handling, deferral tracking and monitoring.
• Review suspicious transactions and NR credits per guidelines.
• Maintain a clean Mystery Shopping audit report by internal and external auditors.
• Track, respond to and close customer complaints within committed TAT.
• Collaborate with channels to deliver best-in-class service.
• Maintain controls/access to cash and locker areas.
• Immediately report suspicious transactions to supervising officer.

Skills

FEMA knowledge

Client service

Branch operations

AI tools

Job description

Job Title

Client Service Analyst

Corporate Title

AS

Location

Bangalore, India

Role Description

Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.

What we’ll offer you

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
• Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
• Ensure proper display of all Regulatory Circulars in the Area
• Accurate processing of all account opening forms
• MF applications
• Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation
• Exception handling / deferral tracking and monitoring
• Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
• Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
• Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
• Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
• Ensuring proper controls and access is maintained to the Cash / Locker Area at all times.
• Any suspicious transaction must immediate! be reported to the supervising officer

Your skills and experience

• Knowledge on FEMA/Foreign exchange and trade operations will be preferred
• Client service excellence
• Experience in overall branch operations for 10 years
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

• Please visit our company website for further information: https://www.db.com/company/company.html
• We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

• For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people - in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world - be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division.
• Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at: Deutsche Bank Careers (db.com)