Client Service Analyst

Deutsche Bank; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Leave policy

Parental leave (gender neutral)

Childcare reimbursement

Certifications sponsorship

Employee assistance program

Health insurance for you and dependits

Accident and life insurance

Health screening 35+

Job summary

Deutsche Bank in Bengaluru is seeking a seasoned Client Service Analyst to uphold service standards and ensure compliance with RBI, NSDL, and audit requirements. The role emphasizes KYC, expense monitoring, and regulatory adherence within branch operations.

The candidate should bring 10 years of branch operations experience, a strong client service mindset, and the ability to leverage AI tools to improve productivity while maintaining ethical data usage.

Qualifications

• Knowledge on FEMA/Foreign exchange and trade operations will be preferred.
• Client service excellence.
• Experience in overall branch operations for 10 years.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC & Money Laundering, Audits).
• Monitor expenses and control costs, waiver tracking & lead management.
• Display of all Regulatory Circulars in the Area.
• Process MF account opening forms accurately.
• Voucher management and custodianship guidelines followed without deviation.
• Handle exceptions and deferral tracking and monitoring.
• Review suspicious transactions and NR credits per guidelines.
• Maintain a clean Mystery Shopping Audit report with auditors.
• Track, respond to, and close customer complaints within agreed TATs.
• Collaborate across channels to uphold best-in-class service standards.

Skills

Client service

FEMA knowledge

Foreign exchange

AI tools

Workflow optimization

Critical judgment

Job description

Job Title

Client Service Analyst,AS Job Description: Job Title: Client Service Analyst Corporate Title: AS

Location

Bangalore, India

Role Description

Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.

Benefits

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Key Responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
• Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
• Ensure proper display of all Regulatory Circulars in the Area
• Accurate processing of all account opening forms MF applications
• Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation
• Exception handling / deferral tracking and monitoring
• Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
• Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
• Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
• Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
• Ensuring proper controls and access is maintained to the Cash / Locker Area at all times.
• Any suspicious transaction must immediate! be reported to the supervising officer

Skills & Experience

• Knowledge on FEMA/Foreign exchange and trade operations will be preferred
• Client service excellence
• Experience in overall branch operations for 10 years
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Support

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Experience Level

Senior Level