Client Service Analyst,AS

Deutsche Bank; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

Childcare assistance reimbursement

Certifications sponsorship

Employee Assistance Program

Health insurance for you and dependets

Accident and Term life Insurance

Health screening 35 yrs+

Job summary

Deutsche Bank in Bangalore invites applications for a Client Service Analyst role. You will ensure adherence to KYC/AML guidelines and audit readiness while supporting excellent customer service and cost controls.

The role requires FEMA/foreign exchange knowledge, a strong track record in branch operations, and the ability to leverage AI tools to improve productivity and workflows. Training and flexible benefits are provided.

Qualifications

• Knowledge on FEMA/Foreign exchange and trade operations will be preferred.
• Client service excellence.
• Experience in overall branch operations for 10 years.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows and ensure responsible data usage.

Responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC & Money Laundering, Audits).
• Monitor expenses and control costs, waiver tracking and lead management.
• Display of all Regulatory Circulars in the Area.
• Accurate processing of all account opening forms MF applications.
• Voucher management and custodian access guidelines followed without deviation.
• Exception handling / deferral tracking and monitoring.
• Review suspicious transactions and NR Credits per guidelines.
• Maintain a clean Mystery Shopping Audit report with internal and external auditors.
• Track, respond to and close all customer complaints within committed TATs.
• Deliver best-in-class service by coordinating with all Area channels.
• Maintain controls and access to Cash/Locker Area; report any suspicious activity.

Skills

FX knowledge

Client service

Branch ops 10y

AI for productivity

Job description

Job Description

Job Title: Client Service Analyst

Corporate Title: AS

Location: Bangalore, India

Role Description

Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.

What we'll offer you

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
• Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
• Ensure proper display of all Regulatory Circulars in the Area
• Accurate processing of all account opening forms MF applications
• Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation
• Exception handling / deferral tracking and monitoring
• Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
• Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
• Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
• Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
• Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officer

Your skills and experience

• Knowledge on FEMA/Foreign exchange and trade operations will be preferred
• Client service excellence
• Experience in overall branch operations for 10 years
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.