AMCR - Client Services

Deutsche Bank AG; Vellore; Sur place; INR 1 200 000 - 1 400 000; Plein temps

Avantages offerts par ce poste

Best in class leave policy

Gender neutral parental leaves

Childcare assistance reimbursement

Industry certifications sponsorship

Employee Assistance Program

Hospitalization Insurance for dependes

Accident and Term life Insurance

Health screening for 35+

Résumé du poste

Deutsche Bank AG in Vellore, India seeks AMCR - Client Services to ensure service standards, compliance with RBI/NSDL guidelines, and accurate processing of customer transactions. The role emphasizes adherence to KYC/AML and audit requirements, with a focus on timely and precise handling of customer queries and trade-related activities.

The ideal candidate will support efficient processing, maintain security standards, and contribute to high-quality service delivery in a dynamic banking

Responsabilités

• Adhere to KYC, AML, and audit guidelines strictly.
• Provide timely, correct responses to Business Banking queries.
• Resolve customer queries with 100% accuracy and process instructions accordingly.
• Ensure 100% accuracy in processing trade-related transactions (export/import).
• Check documents for all A2 remittances with 100% accuracy.
• Support A2 remittance uploads via OMNIFLOW; follow up on rejects.
• Coordinate with NPC, PBC Trade Desk & GTB Trade Desk for timely processing.
• Track exceptions/deferrals and follow up with Head -BB for closure on time.

Description du poste

Job Description

Job Title: AMCR - Client Services
Corporate Title: NCT
Location: Vellore, India

Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered to. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors. Error free processing of transactions within specified SLAs. Ensure laid down processes are being followed; DB internal security standards are followed.

What we’ll offer you

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits)
• Timely, correct and acceptable response to all Business Banking customer queries
• Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy
• Ensure 100% accuracy on processing of all the Trade related transactions (export & import) i.e. A1 Remittances, softax release, Bank guarantee Issuance etc .
• Ensure 100% Accuracy on checking the documents related to all the A2 Remittances
• Ensure smooth functioning of A2 Remittance uploads though OMNIFLOW, Follow up with processing unit and tracking of rejects
• Ensure proper coordination with NPC, PBC Trade Desk & GTB Trade Desk for smooth processing of all the transactions with in stipulated time
• Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head -BB for closure of the same with in stipulated time
• Ensure accurate checking/processing of account opening documents
• Effective service delivery by reducing customer turnaround time
• Timely reverts on all the clearing referrals/exceptions
• Ensure NIL operational losses / compensation to customer due to any operational issue
• Ensure SRs are closed within stipulated time
• Follow Complaint management procedures
• Ensure correct and timely resolution of complaints
• Ensure satisfactory compliance scores and implement audit recommendations
• Any suspicious transaction/activity must immediately be reported to the supervising officer

Your skills and experience

Overall upkeep of the branch lobby as per clean desk policy standards. Source leads/referrals from walk-in/existing customers and minimize time lag between referral & closure of business Ensure achievement as per Service Score Card on deepening the non qualified customers through customer contact management Structured service call for all the new to bank customers and qualified / non qualified customer base Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgement to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at: Deutsche Bank Careers (db.com)