Client Service Manager, Corporate Banking, Technology and Operations

DBS Bank; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

DBS Bank is seeking a client servicing professional for Trade Finance Operations in Mumbai. The role focuses on handling queries for trade, cash and loan products and serving as the single point of contact for the client’s trade transactions.

You will strengthen relationships with branches, RM teams and internal units to resolve trade queries promptly and ensure seamless processing while meeting KPIs and KRIs.

Qualifications

• Experience in handling Trade, Cash and Loan products.
• Strong client relationship management and query resolution skills.
• Ability to manage customer transactions end-to-end and meet KPIs/KRIs.

Responsibilities

• Capable of managing customers and handling queries for Trade, Cash and Loan products.
• Strengthen relationships with branches, Relationship Managers and internal teams to resolve trade queries and issues promptly.
• Own the customer transaction end-to-end.
• Ensure self KPIs and KRIs are managed as per standards.
• Advise clients on trade transactions.
• Handle all types of customer complaints and inquiries related to trade transactions.

Skills

Client management

Trade knowledge

Relationship management

Query handling

Risk awareness

Education

Graduate / Post-Graduate

Job description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

• Client Servicing for Trade Finance Operations

Key Accountabilities

• Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions

Job Duties & Key Requirements

• Capable managing the Customers and handling queries for Trade, Cash and Loan products.
• Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
• Own the Customer Transaction end to end
• Ensure that the self KPIs and KRIs are managed and maintained as per the group’s expected standards
• Advise the client on the trade transactions
• Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions

Required Experience / Competencies

• Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
• Work Experience in handling the Trade Finance products
• Excellent Client / Customer management skills, business orientation
• To manage processes and metrics on a day to day basis
• To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place

Education / Preferred Qualifications

• Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products

DBS India - Culture & Behaviours

• Drive Performance Through Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Knowledge Base, Build Skill Sets & Develop Competencies
• Invest in Team Building & Motivation through Ideation & Innovation
• Execute at Speed While Maintaining Error Free Operations
• Develop a Passion for Performance to Grow Talent Pool
• Maintain the Highest Standards of Honesty and Integrity