Analyst, Client Service Manager, Corporate Banking, Technology and Operations

DBS Bank Ltd; Gurgaon; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

DBS India in Gurgaon invites an Analyst, Client Service Manager for Corporate Banking, Technology and Operations to drive trade finance client servicing and end-to-end transaction support.

You will act as the single point of contact for trade transactions, coordinate with branches, Relationship Managers and internal teams, resolve queries promptly, monitor KPIs/KRIs, and guide the client on trade processes while handling complaints and ensuring smooth operation.

Qualifications

• 7+ years of experience in handling Trade Finance products.
• Knowledge of Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantees, Bank-to-Bank Reimbursements, Fund Transfers, and SWIFT.
• Excellent client/customer management skills and business orientation.
• Ability to manage processes and metrics on a day to day basis.
• Capable of guiding the team and identifying risk areas with mitigations.

Responsibilities

• Client servicing and handholding of Trade Finance transactions; single point of contact for all trade transactions.
• Strengthen relationships with branches, Relationship Managers and internal teams to resolve trade queries promptly.
• Own the Customer Transaction end-to-end.
• Ensure KPIs and KRIs are maintained as per group standards.
• Advise the client on trade transactions; handle complaints and queries.

Skills

Trade finance knowledge

Customer management

Relationship management

KPI/KRI management

Process risk awareness

Education

Graduate / Post-Graduate

Job description

## Analyst, Client Service Manager, Corporate Banking, Technology and OperationsApplyremote type: Operationslocations: Gurgaon-DBILtime type: Full timeposted on: Posted Todayjob requisition id: WD87459**Business Function**Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.**Requirements****Job Purpose*** Client Servicing for Trade Finance Operations**Key Accountabilities*** Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions**Job Duties & Key Requirements*** Capable managing the Customers and handling queries for Trade, Cash and Loan products.* Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly* Own the Customer Transaction end to end* Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards* Advise the client on the trade transactions* Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions**Required Experience / Competencies*** Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts* 7+ years of Work Experience in handling the Trade Finance products* Excellent Client / Customer management skills, business orientation* To manage processes and metrics on a day to day basis* To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place**Education / Preferred Qualifications*** Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products**DBS India - Culture & Behaviours*** Drive Performance Through Value Based Propositions* Ensure Customer Focus by Delighting Customers & Reduce Complaints* Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation* Enhance Knowledge Base, Build Skill Sets & Develop Competencies* Invest in Team Building & Motivation through Ideation & Innovation* Execute at Speed While Maintaining Error Free Operations* Develop a Passion for Performance to Grow Talent Pool* Maintain the Highest Standards of Honesty and Integrity**Location:**Gurgaon-DBIL**Job:**Operations**Schedule:**Regular**Employee Status:**Full time