Analyst, Client Service Manager, Corporate Banking, Technology and Operations

DBS Bank Ltd; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

DBS Bank Ltd is seeking an Analyst, Client Service Manager for Corporate Banking in Bengaluru. You will oversee day-to-day transactions across Trade, Cash and Loans, coordinating with Central Operations, branches and business units to ensure seamless service delivery.

You will act as the primary client contact, manage timelines, and drive satisfaction by resolving issues promptly while maintaining top-tier service standards.

Qualifications

• Experience with Trade Finance products and corporate banking processes.
• Knowledge of RBI directions and regulatory requirements.

Responsibilities

• Manage day-to-day transactions for Institutional Banking Group clients (Trade, Cash, Loans).
• Act as single point of contact for clients and coordinate with Central Operations, Branches and stakeholders.
• Ensure timely resolution of queries, robust metrics (KPI/KRI) and high customer satisfaction.

Skills

Client relationship management

Trade finance knowledge

KPI and KRI management

Emotional intelligence

Stakeholder coordination

Education

Graduate / Post-Graduate

Job description

## Analyst, Client Service Manager, Corporate Banking, Technology and OperationsApplyremote type: Operationslocations: Bangaloretime type: Full timeposted on: Posted Todayjob requisition id: WD87464**Business Function**Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.**Requirements****Job Purpose*** Manage day to day transaction of Institutional Banking Group clients in Trade, Cash and Loans. Work closely with the client, Central Operations, Business unit, Branch, Bizcare India and other stake holders to ensure both transactional and non-transactional gets addressed and resolved. Drive metrics to ensure seamless servicing.**Key Accountabilities*** Client servicing and handholding of Trade, Cash, Loans FD, ETAX, IDEAL (Channel) and Static data. Incumbent would be the single point of contact for the client for all transactions.**Job Duties & Key Requirements*** Managing day to the transaction of trade, cash, loan, FD, ETAX, IDEAL (Channel) and Static data updation coordination for the IBG set of customers.* Own the Customer Transaction end to end.* Strengthen relationship with the various stake holders like branches, Relationship Managers and Strengthen internal teams to resolve all queries and issues promptly.* Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards.* Ensure customer concerns and complaints are satisfactorily resolved within the committed timelines.* Maximise customer satisfaction, retention by maintaining “Top of the Class” service standards in all client interactions (both internal clients and external clients).* Minimum one client meeting in week to be done for MNC clients and covering maximum clients allocated to respective CSM**Required Experience / Competencies*** Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts* 7+ years of Work Experience in handling the Trade Finance, cash, and loan products.* Excellent Client / Customer management skills, business orientation* To manage processes and metrics on a day-to-day basis* To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place.* Well versed with RBI master directions* High Emotional Intelligence required to connect with and help customers. Ability to think aloud and empathise with customers.**Education / Preferred Qualifications*** Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products**DBS India - Culture & Behaviours*** Drive Performance Through Value Based Propositions* Ensure Customer Focus by Delighting Customers & Reduce Complaints* Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation* Enhance Knowledge Base, Build Skill Sets & Develop Competencies* Invest in Team Building & Motivation through Ideation & Innovation* Execute at Speed While Maintaining Error Free Operations* Develop a Passion for Performance to Grow Talent Pool* Maintain the Highest Standards of Honesty and Integrity