Client Service Manager

Family Health Plan (FHPL); Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Family Health Plan (FHPL) in Pune seeks an experienced Client Relationship Manager to be the primary contact for corporate accounts. You will ensure timely service delivery and monitor KPIs/SLAs to uphold quality standards.

You will resolve complex client issues with empathy, identify opportunities for new services, and work with sales, marketing, and product teams to meet client needs. Regular reporting and client feedback surveys are part of the role.

Qualifications

• 3 to 6 years in a client facing corporate account management or customer support leadership role in insurance/TPA.
• Bachelor's degree with exceptional verbal, listening, and presentation skills.

Responsibilities

• Building strong partnerships with corporate accounts and acting as primary contact.
• Ensuring services are delivered on time and meet quality standards, including monitoring KPIs and SLAs.
• Resolving complex client complaints promptly and empathetically.
• Identifying opportunities for additional services and developing retention strategies to reduce churn.
• Collaborating with sales, marketing, and product teams to communicate and meet client needs.
• Preparing regular performance reports and conducting client feedback surveys.

Education

Bachelor's degree

Job description

Role & responsibilities

• Building strong, long-term partnerships and acting as the primary point of contact for corporate accounts.
• Ensuring services are delivered on time and meet quality standards, including monitoring KPIs and SLAs.
• Resolving complex client complaints or issues promptly and empathetically.
• Identifying opportunities for additional services and developing retention strategies to reduce churn.
• Collaborating with sales, marketing, and product teams to ensure client needs are communicated and met.
• Preparing regular performance reports for management and conducting surveys to gather client feedback

Preferred candidate profile

• 3 to 6 years in a client facing, corporate account management, or customer support leadership role in insurance/TPA industry.
• Any bachelor's degree with exceptional verbal, listening, and presentation skills.