Client Service Specialist

Family Health Plan (FHPL); Chennai District; On-site; Full time

Job description

Role & responsibilities

• Building strong, long-term partnerships and acting as the primary point of contact for corporate accounts.


• Ensuring services are delivered on time and meet quality standards, including monitoring KPIs and SLAs.


• Resolving complex client complaints or issues promptly and empathetically.


• Identifying opportunities for additional services and developing retention strategies to reduce churn.


• Collaborating with sales, marketing, and product teams to ensure client needs are communicated and met.


• Preparing regular performance reports for management and conducting surveys to gather client feedback

Preferred candidate profile

Graduated candidates with relevant experience into TPA are preferred.