Client Service Executive

Wealth First Portfolio; Ahmedabad District; On-site; INR 300,000 - 540,000; Full time

Job summary

Wealth First Portfolio in Ahmedabad, Gujarat, seeks a Client Service Executive to handle operations under the Relationship Manager, including new client registrations, form filling for MF/DRF/Demat, and Demat processes. You will coordinate transactions and ensure timely reporting to clients.

The role requires 2–7 years in financial services, graduate degrees in Commerce/Finance, and certifications like NISM Series V-A. Strong client service and sales aptitude are valued.

Qualifications

• 2 to 7 years of experience in financial services or wealth management.
• Prior experience in client relationship management or sales is preferred.
• Graduation in Commerce/ Finance / Economics or related field.

Responsibilities

• New Client Registrations: To fill and submit printed white form copy for new clients & DMAT.
• Form Filling: Filling up of MF, DRF, Demat modification forms, Insurance, FD, PMS.
• MF transactions (Demat & Physical): Submit daily transactions and email AOF to concerned parties; verify MF transactions in ledger reports.
• Transactions Other than MF (PMS, Insurance, FD, Equity, Debt): Complete related transactions and client follow-up as needed.
• Monthly Portfolio Reporting: Email clients reports monthly and prepare reports as required.
• Client Documents Maintenance: Maintain client documents files.
• Query Management: Resolve client queries and visit clients as required; track mismatches and update sheets.
• Demat Related Work: Check Demat ledger balances daily; manage buy/sell actions and activation of dormant accounts.

Skills

Client relationship management

Communication skills

Sales aptitude

Education

B.Com / BBA / MBA

Job description

DESIGNATION: Client Service Executive

PRIMARY RESPONSIBILITIES:

1. Handling all operations related work of your immediate supervisor (Relationship Manager).
2. New Client Registrations: To Fill and submit printed white form copy only for new clients & DMAT.
3. Form Filling: Filling up of Forms (MF, DRF, Demat modification forms, Insurance, FD, PMS)
4. MF transactions(Demat & Physical): To submit daily transactions as per stipulated timeline. Emailing the DMAT & Physical AOF transactions to the concerned. Check Demat transaction mail before transaction time ends. Checking the DMAT MF transactions in ledger>holding>MF statement> in softwares report on weekly basis. Checking MF Physical Transactions
5. Transactions Other than MF(PMS,Insurance,FD,Equity,Debt): Do the Transactions related to PMS, Insuarance, FD, Equity, Debt). Checking of all other transactions (FD, Debt, Equity, PMS, Insurance). Client follow up for medical check-up (in case of insurance).
6. Monthly Portfolio Reporting to clients & Preparation of reports: Emailing clients their report on monthly basis & also as and when required. Preparing the reports of clients as per requirement of immediate supervisor
7. Client's Documents Maintenance: Clients documents file maintenance
8. Query Management: To solve client queries & also visit the client as and when required. To raise query related to any mismatch in client portfolio, either financial transaction or non-financial (MF, Equity, Debt, PMS, FD, Insurance). To maintain a separate sheet for Query and update on regular basis.
9. Demat Related Work other than MF Transaction: Checking the Demat ledger CR-DR balance on daily basis, for equity/mutual fund transaction. (T+5 compliance). Do the Client's Trade. Do follow-up with clients for payment, Checking Delivery of shares/Bonds. To submit the Buy-Back form in case of buyback. Checking of Dormant account and getting it activated before any Demat transaction. Update the purchase of any stock details when transferred from other Dp to ours in tech excel.

Certification

• NISM Series V-A: Mutual Fund Distributors Certification (Mandatory)
• Any additional NISM/AMFI certifications will be an advantage

Experience

• 2 to 7 years of experience in financial services, wealth management, or investment advisory
• Prior experience in client relationship management or sales will be preferred

Education

• Graduate in Commerce, Finance, Economics, or related field (B.Com / BBA / MBA preferred)