Client Services Manager - Chennai (Mutual Fund Branch operations), Chennai

Talent Leads Consultants; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Talent Leads Consultants in Chennai seeks a Client Services Officer to handle over-the-counter transactions, answer investor queries, manage KYC/AML processes, and coordinate with AMC/RTA branches. The role focuses on accuracy, timely MIS updates, and ensuring a smooth customer experience.

Ideal candidates are graduates with 5+ years in mutual fund branch operations, proficient in MS Excel and Word, and versed in regulatory frameworks such as KYC, SID, KIM.

Qualifications

• Graduate with minimum 5 years experience in branch operations for a Mutual Fund / AMC.
• MS Excel and MS Word proficiency required.
• Familiarity with regulatory procedures, documentation, and AMC policy frameworks (KYC, AML, SID, KIM etc.) preferred.
• NISM VA certified (if applicable)

Responsibilities

• Acceptance and scrutiny of financial and non-financial transactions over the counter and addressing queries of walk-in investors and distributors.
• Time-stamping applications and ensuring necessary system entries and dispatch to RTA local branch
• Coordinate with RTA branches and local sales team for queries and complaints; liaison between Sales/Branch CSO and RTA for quick resolution
• Regular MIS updates to sales RMs on transactions, rejections, follow-ups and operations issues
• Arrange monthly con-call with sales team and RTA to address concerns and brief on new processes
• Provide prompt and accurate details of products/schemes to investors and distributors; manage grievances via phone/email/chat
• Participate in IFA engagement to activate dormant IFAs and mobilize business
• Manage onboarding of investors through Video KYC platform of the AMC
• Feedback on products/processes and ideas for automation and productivity improvements
• Liaison with AMC branches and CSOs across India
• Generate MIS reports for regulatory activities or transaction reporting
• Demonstrate high levels of quality and compliance

Skills

Communication skills

Attention to detail

Proactive work ethic

English proficiency

Education

Graduate degree

Tools

MS Excel

MS Word

Job description

Job Description for Client Services Officer - Chennai

Key Responsibilities

• Acceptance and scrutiny of financial and non-financial transaction over the counter. Addressing queries of walk-in investors and distributors.
• Time-stamping applications and ensuring necessary system entries and dispatch to RTA local branch
• Coordinate with RTA branches which are part of the corresponding Zone and with local sales team for their queries and complaints. Support the sales team w.r.t. new product information, regulatory changes etc. Liaison between Sales / Branch CSO and RTA for quick resolution of queries and grievances
• Regular update to sales RMs through MIS of transactions received, rejections, follow-ups and other operations issues
• Arranging monthly con-call with sales team and RTA to address ongoing concerns and conduct briefing on new processes
• Provide prompt and accurate details of products / schemes to investors and distributors. Ensure a good customer experience and effectively manage grievances / complaints, queries, etc. over phone / email / chat etc.
• Participate in IFA engagement program to activate dormant IFAs and mobilize business
• Manage the onboarding of investors through Video KYC platform of the AMC
• Provide feedback and suggestions on products / processes of peers and best practice sharing. Share ideas and suggestions on process automation and improvement of productivity
• Liaison and coordination with AMC branches and CSOs across India
• Generating MIS reports for the regulatory activities or transaction reporting
• Demonstrate high levels of quality and compliance

Educational Qualifications & Experience

• Graduate with minimum 5 years experience in branch operations for a Mutual Fund / AMC
• Good knowledge of MS-Office applications especially MS-Excel and MS-Word
• Familiarity and experience managing regulatory procedures, documentation, and AMC policy frameworks (KYC, AML, SID, KIM etc.) will be preferred
• NISM VA certified

Personal Characteristics & Behaviors

• Excellent communication skills with good command over English (verbal and written)
• Ability to listen and convey information effectively
• Strong attention to detail and quality
• Proactive individual with high levels of motivation and energy .