Client Service Coordinator

Quadrant Technologies; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Quadrant Technologies is seeking a Client Relationship Liaison to bridge communications between clients and internal departments, including Sales, Delivery, and Support. The role will coordinate onboarding activities and ensure smooth implementation of technology solutions.

Responsibilities include monitoring requests and tickets, tracking milestones, scheduling reviews, and maintaining comprehensive client records.

Responsibilities

• Serve as the main liaison between clients and internal departments, including Sales, Delivery, Technical Support, and Project Management teams.
• Coordinate client onboarding activities and ensure smooth implementation of technology solutions.
• Monitor client requests, incidents, and service tickets, ensuring timely resolution and communication.
• Track project milestones, deliverables, and service commitments.
• Schedule and coordinate client meetings, status reviews, and follow-up actions.
• Maintain accurate client records, contracts, service reports, and documentation.
• Provide regular updates to clients regarding project progress, support tickets, and service enhancements.
• Escalate critical issues to relevant stakeholders and follow through until closure.
• Collect client feedback and collaborate with internal teams to improve service quality.
• Prepare reports on customer satisfaction, service performance, and account activities.

Job description

• Serve as the main liaison between clients and internal departments, including Sales, Delivery, Technical Support, and Project Management teams.
• Coordinate client onboarding activities and ensure smooth implementation of technology solutions.
• Monitor client requests, incidents, and service tickets, ensuring timely resolution and communication.
• Track project milestones, deliverables, and service commitments.
• Schedule and coordinate client meetings, status reviews, and follow-up actions.
• Maintain accurate client records, contracts, service reports, and documentation.
• Provide regular updates to clients regarding project progress, support tickets, and service enhancements.
• Escalate critical issues to relevant stakeholders and follow through until closure.
• Collect client feedback and collaborate with internal teams to improve service quality.
• Prepare reports on customer satisfaction, service performance, and account activities.

Location - Intial WFOffice later 3 months Hybrid, Need to work in CST timings(US hrs).