Customer Support Representative

Adecco India; Pune District, Mumbai; On-site; INR 250,000 - 390,000; Full time

Job summary

Adecco India is seeking a Customer Support Executive to handle inbound calls, emails, and chats, ensuring accurate logging of cases in the ticketing system. You will support candidates and navigate customers on the self-service portal, while following company policies and GDPR guidelines.

Role requires strong communication skills, technical aptitude, and the ability to work in shifts aligned to US time zones. This is an on-site role with 15 December 2026 contract duration.

Qualifications

• Efficient use of customer service tools to log transactions.
• Strong technical aptitude and quick learning ability.
• Excellent verbal and written communication skills.

Responsibilities

• Log cases and interactions accurately in required tools.
• Provide recruitment support to candidates per defined processes.
• Offer navigational support on self-service portals for customers.
• Ensure security verifications per policies and GDPR guidelines.

Skills

Ticketing systems

ERP systems

Microsoft Office

Tools

ServiceNow

Job description

Job Description

Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills

Mode of Work WFO

Interview process Versant >> 1 round of interview (CD/OPS)

Shift Timing Shift will be in any of United States of America time zones Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Contract Duration : 15 December 2026