Client Service Associate (IT Support)

Aaravinfotech; Khordha; On-site; INR 260,000 - 340,000; Full time

Benefits offered by this job

Corporate leave benefits

Corporate medical insurance coverage

Job summary

Aarav Infotech in Bhubaneswar is seeking a Client Servicing Associate to join our support team, managing relationships with existing customers. This client-facing role offers hands-on exposure to IT support workflows with a path into sales, and requires working from our office.

Freshers are welcome; graduates from any discipline may apply. You will collaborate with the team to resolve issues, spot upsell opportunities, and ensure smooth handovers to the sales function as you grow into an Account

Qualifications

• Graduate in any discipline (IT, Commerce, BBA or related fields preferred but not required).
• Freshers and recent graduates are encouraged to apply.
• Candidate must be based in or willing to relocate to Bhubaneswar and work full time from the business location.

Responsibilities

• Work closely with the support team to understand client issues, tickets and service history.
• Identify opportunities for one-time paid tasks, add-on services and upsells from within the existing customer base.
• Coordinate with clients regarding one-time task requests, scope clarification and payouts.
• Maintain accurate records of client interactions, task status and billing follow-ups in the CRM.
• Escalate and schedule meetings with clients when a conversation requires formal sales discussion, such as new proposals, contract upgrades or pricing negotiations.
• Prepare client and context notes ahead of sales meetings to support smooth handovers.
• Address routine client concerns independently; involve senior sales or technical staff for complex cases.
• Track recurring patterns in client requests to flag renewal risks or growth opportunities proactively.

Skills

Clear verbal and written English comms

CRM tools

Organisational skills

Ownership mindset

Education

Graduate in any discipline

Tools

CRM platform

Job description

Reports To: Support Team Lead / Head of Client SuccessExperience: Freshers welcome (0 to 1 year)Location: Bhubaneswar — full time, work from office

ABOUT THE ROLE

Aarav Infotech is looking for an Client Servicing Associate to work alongside our support team, managing relationships with existing customers. This is a client-facing, growth-oriented role suited to someone who wants to build a long-term career in client success and sales, starting with hands on exposure to IT support workflows before progressing into a dedicated sales function. This position is based full time at our business location and requires working from the office.

KEY RESPONSIBILITIES

• Work closely with the support team to understand ongoing client issues, tickets and service history.
• Identify opportunities for one-time paid tasks, add-on services and upsells from within the existing customer base.
• Coordinate with clients regarding one-time task requests, scope clarification and payouts.
• Maintain accurate records of client interactions, task status and billing follow-ups in the CRM.
• Escalate and schedule meetings with clients when a conversation requires formal sales discussion, such as new proposals, contract upgrades or pricing negotiations.
• Prepare client and context notes ahead of sales meetings to support smooth handovers.
• Address routine client concerns independently; involve senior sales or technical staff for complex cases.
• Track recurring patterns in client requests to flag renewal risks or growth opportunities proactively.

REQUIRED SKILLS

• Clear verbal and written English communication.
• Comfortable speaking with clients over calls and email.
• Basic understanding of website, hosting or IT service concepts (training will be provided).
• Good organisational skills and attention to detail.
• Willingness to learn CRM tools used internally.
• A proactive, ownership-driven attitude rather than a purely reactive support mindset.

PREFERRED (NOT MANDATORY)

• Prior internship or academic project involving customer interaction, sales or IT services.
• Basic familiarity with website/CMS platforms, domains or Google Workspace.

QUALIFICATIONS

• Graduate in any discipline (IT, Commerce, BBA or related fields preferred but not required).
• Freshers and recent graduates are encouraged to apply.
• Candidate must be based in or willing to relocate to Bhubaneswar and work full time from the business location.

GROWTH PATH

This role is designed as a stepping stone into a full sales position. Based on performance, client handling maturity and product understanding, the candidate will be moved into the Sales team as an Account Executive, taking ownership of new business development and larger account relationships.

KEY PERFORMANCE INDICATORS

• Number of qualified upsell / one-time task leads generated per month.
• Client response and resolution turnaround time.
• Successful handovers to sales for meeting-based conversations.
• Client satisfaction and retention within managed accounts.

WHY JOIN US

• A dynamic environment that encourages learning and professional growth.
• Friendly and collaborative corporate culture.
• Comprehensive corporate leave benefits.
• Corporate medical insurance coverage.