Sales Executive:

Averta Strategy Pvt Ltd

Pune District

On-site

INR 350,000 - 520,000

Full time

14 days+

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Job summary

Averta Strategy Pvt.Ltd in Pune, Maharashtra seeks a Client Servicing Executive to manage day-to-day client communications and ensure satisfaction, coordinating with operations, development and project management teams to deliver tailored solutions that align with client needs and goals.

You will focus on fostering long-term relationships, translating client needs into actionable project briefs, tracking progress, and providing regular updates while identifying upsell opportunities to enhance

Qualifications

Bachelor’s degree in Business Administration, Marketing, Communications or related field.
2-4 years of client servicing, account management, or a customer-facing role in IT/digital services.
Excellent verbal and written communication, ability to convey technical information to non-technical stakeholders.
Experience with project management tools and SDLC understanding.

Responsibilities

Client Relationship Management: build and maintain strong, long-lasting client relationships through proactive communication and trust-building.
Project Coordination: bridge between clients and internal teams to ensure on-time, on-spec deliverables.
Understand Client Needs: translate requirements into actionable project briefs for the team.
Problem-Solving: resolve client issues promptly, acting as trusted advisor.
Reporting & Feedback: provide regular updates and identify potential roadblocks.

Skills

Pre-sale

Software product architecture

SaaS

End to end solutioning

Cloud & DevOps

Education

Bachelor’s degree

Tools

JIRA

Trello

Asana

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Sales Executive
Averta Strategy Pvt.Ltd Pune

Job Description

As a Client Servicing Executive, you will be the primary point of contact for our clients, responsible for managing day-to-day communication and ensuring client satisfaction. You will work closely with the operations, development, and project management teams to deliver tailored solutions that align with our client’s needs and goals. Your role will focus on fostering long-term relationships and ensuring smooth project execution.

Roles And Responsibilities

Client Relationship Management:uild and maintain strong, long-lasting client relationships through proactive communication and trust-building.
Project Coordination:Serve as a bridge between clients and internal teams, ensuring that project deliverables are met on time and according to client specifications.
Understand Client Needs: Gather and interpret client requirements and translate them into actionable project briefs for the team.
Problem-Solving: Address and resolve client issues or concerns promptly and efficiently, acting as a trusted advisor and go-to resource for clients.
Reporting & Feedback: Provide clients with regular updates on project progress, ensuring transparency and proactive identification of any potential roadblocks.
Upselling & Cross-Selling: Identify opportunities for upselling or cross-selling additional services or solutions to existing clients to further enhance their experience with Averta.
Client Feedback & Improvement: Collect feedback from clients post-project completion and work with teams to implement any necessary improvements in future projects.
Follow Best Practices:Ensure adherence to company policies, guidelines, and ethical standards when dealing with clients and project deliverables.

Key Skills

Education: A Bachelor's degree in Business Administration, Marketing, Communications, or related field.
Experience: 2-4 years of proven experience in client servicing, account management, or a customer-facing role, ideally within IT or digital services.
Communication Skills:Excellent verbal and written communication skills, with the ability to articulate technical information to non-technical stakeholders
Problem-Solving: Strong problem-solving skills and the ability to handle client concerns in a professional and empathetic manner.
Project Management:Prior experience working with project management tools (such as JIRA, Trello, or Asana) and an understanding of the software development life cycle (SDLC).
Technical Knowledge:Familiarity with cloud solutions, IT services, and digital services is preferred.
Proactivity:Ability to work independently, take initiative, and manage multiple tasks and projects simultaneously.
Attention to Detail:Strong organizational skills and an eye for detail in both client interaction and project delivery.
Adaptability:Comfortable working in a fast-paced, dynamic environment with changing client demands.

Qualifications

Bachelor’s Degree required in Business Administration, HR or related field

Experience Required

0-4 Years

Skills