Customer Support & Operations Executive

Allsoft; Raipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Allsoft in Raipur, India seeks a proactive Customer Experience & Operations Executive to bridge customers, products, and engineering. You will own the customer journey, improve internal processes, and support daily operations with leadership oversight.

You’ll manage support via Freshdesk, document workflows, and coordinate across teams to resolve issues quickly while maintaining strong relationships with clients and internal stakeholders.

Qualifications

• Education: BCA, B.Sc. IT or equivalent technical qualification.
• Excellent written and verbal English communication skills.
• Experience with SaaS platforms such as Freshdesk, Jira or Asana and strong Excel reporting skills.
• Experience supporting B2B SaaS, ERP or other enterprise software products.
• Ownership mindset with strong stakeholder and project coordination in a fast-paced startup.
• Attention to detail and ability to transform unstructured processes into scalable systems.

Responsibilities

• Own Customer Experience: be the primary contact across Freshdesk, email, and phone, delivering support and building relationships.
• Product Support & Coordination: gain deep product knowledge, troubleshoot (non-SQL), and convert feedback into tasks for engineering.
• Reporting & Process Management: create trackers, dashboards and reports, coordinate client reviews and internal meetings.
• Business Operations: work with the MD and engineering teams to coordinate daily priorities, maintain SOPs, contracts and NDAs, and support HR/IT coordination.

Skills

Customer experience

Operations management

SaaS tools

Jira

Asana

Excel for reporting

Education

BCA

B.Sc. IT

Tools

Freshdesk

Job description

We’re looking for a proactive Customer Experience & Operations Executive to become the key link between our clients, products, and engineering teams. This is a high-impact, ownership-driven role that combines customer success with business operations. Beyond resolving support queries, you’ll manage the complete customer journey, improve internal processes, and help keep daily operations running efficiently.

Why allsoft? (The Startup Advantage)

At allsoft, we are more than a software company. We are a fast-growing Raipur-based technology startup building custom web & mobile applications, cloud automation solutions, and modern ERP platforms. Here, you won’t be just another employee. You’ll work directly on impactful projects, collaborate closely with leadership, and enjoy a steep learning curve with significant ownership. We encourage experimentation and equip our team with premium SaaS tools that improve productivity—if a tool helps you perform better, we’ll invest in it.

Responsibilities

• Own Customer Experience: Be the primary point of contact across Freshdesk, email, and phone, delivering exceptional customer support and building long-term relationships.
• Product Support & Coordination: Gain deep expertise in our products, provide functional troubleshooting (non-SQL), and convert customer feedback into well-defined tasks for engineering teams.
• Reporting & Process Management: Create operational trackers, dashboards, and reports while coordinating client reviews and internal meetings to ensure timely execution.
• Business Operations: Work closely with the Managing Director and engineering teams to coordinate daily priorities, eliminate operational bottlenecks, maintain SOPs, contracts, and NDAs, and support HR/IT coordination to keep business operations running smoothly.

Requirements

• Education: BCA, B.Sc. IT, or equivalent technical qualification with the ability to understand software workflows and communicate effectively with developers.
• Communication: Excellent written and verbal English skills.
• Technical Skills: Experience with SaaS platforms such as Freshdesk, Jira, or Asana, along with strong Excel skills for reporting and analysis.
• Experience supporting B2B SaaS, ERP, or other enterprise software products.
• A strong ownership mindset with excellent stakeholder and project coordination skills in a fast-paced startup environment.
• Exceptional attention to detail and a passion for transforming unstructured processes into efficient, scalable systems.

Preferred Qualifications:

• Experience: 2+ years in a Software/IT Customer Success, Technical Support, Product Implementation, or Technical Operations.