Crm Manager

Twenty Five South Realty; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Twenty Five South Realty is seeking a CRM-Manager to manage and analyze customer interactions throughout the lifecycle and improve relationships, retention, and revenue. The role covers updates on project progression and payments in ERP/SAP, with cross-functional coordination across Engineering, Design, Legal, and Accounts.

Ideal candidates have 4–10 years in real estate sales/CRM, with MBA/Graduate credentials and strong relationship skills to drive customer delight and timely recoveries.

Qualifications

• 4–10 years of experience in real estate sales/CRM.
• Graduate or MBA.
• Experience with ERP/SAP and sales documentation.
• Strong relationship management and customer service.

Responsibilities

• Maintain excellent relationships with customers and update progress on projects.
• Manage customer lifecycle from sale to possession.
• Enhance customer experience.
• Coordinate with Engineering, Design, Legal and Accounts for project updates.
• Follow up on payments and collections.
• Drive post-sales activity.
• Coordinate with financers for fund flow and utilization.
• Address escalated customer queries.

Skills

CRM

Data analysis

ERP SAP

Stakeholder management

Education

Bachelor's degree

MBA

Tools

SAP

ERP

Job description

We have opportunity for CRM- Manager

Location - Prabhadevi, Ghatkopar

Job Purpose

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries .

Major Accountabilities

• Keep excellent relationship with the customers, build trust and confidence in the company by updating on the progress of their property and build one to one relationship


• Managing Customer Lifecycle from sale to possession of the customers property


• Enhance Customer Experience


• Updating the progress of payments a in ERP/ SAP (Sales & CRM Module).


• Internal co-ordination with Engineering, Design, Legal and Accounts dept. for getting updates on the project


• Demand generation on achieving milestones in construction and informing the customers pre and post demand generation


• Follow-up on submittals


• Collections/ Payment Follow Ups with Customer


• Drive post sales activity


• Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.


• Address and manage escalated customer queries

Key Performance Indicators

• Monitor and maximize customer lifetime value strategies.


• Plan & Monitor accurate and timely sales documentation - Eg Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks


• To contribute to the overall standardization of data, formats and MIS


• To conceptualize & identify opportunities to create and implement customer delight

Education :

• Graduate/ Post Graduate/ MBA

Experience:

• Overall experience around 4- 10 Years of Experience in real estate Sales/CRM.