Client Relationship Manager

Katha - Sharing Stories, Scaling Impact; Ernakulam; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Provident Fund

Paid time off

Cell phone reimbursement

Hybrid work setup

Job summary

Katha is hiring a Client Relationship Manager in Kochi (Hybrid, Full-time). You will own client accounts, nurture relationships, and drive growth through strategic advertising solutions. Expect 2+ years in client-facing roles, strong Malayali and English communication, and ownership mindset.

Local travel for in-person meetings may be required. Join a fast-growing marketing-tech startup that serves top brands and offers a hybrid work setup, competitive salary with bonuses, health insurance, and

Qualifications

• 2+ years of experience in client servicing, account management, brand management, or marketing.

Responsibilities

• Own assigned client accounts from onboarding to reporting, renewals, and growth.
• Build strong, long-term client relationships through proactive communication.
• Understand client goals and recommend high-impact advertising solutions.
• Drive account growth through renewals, upselling, and expansion opportunities.
• Translate client briefs into actionable plans for internal teams.
• Monitor campaign performance and optimize for better results and ROI.
• Lead client communication, including escalations and issue resolution.
• Work closely with the sales team to ensure smooth client handovers and aligned expectations.
• Coordinate with internal teams while owning timelines and delivery.
• Maintain accurate documentation of client requirements and decisions.
• Travel for client meetings when required.

Skills

Client servicing

Account management

Brand management

Marketing

Malayalam

English

Ownership mindset

Independent working

Client calls

Data-driven

Job description

About the job

Katha is hiring: Client Relationship Manager

Location: Kochi (Hybrid)Type: Full-time | Permanent

Katha Ads is a fast-growing marketing-tech startup helping brands connect with audiences through smart, story-led, and performance-driven advertising. Our platform engages over 100,000 users and has powered campaigns for leading brands such as Samsung, Maruti Suzuki, Tata Croma, and Hero MotoCorp.We are one of the fastest-growing bootstrapped startups in the space, with 3x year-on-year revenue growth and ambitious plans to expand across India and globally. We operate lean, move fast, and value ownership over hierarchy.

We're looking for a Client Relationship Manager to own client success, retention, and growth. This is a high-ownership, client-facing role for someone who communicates confidently, thinks strategically, and drives outcomes.

• What you'll doOwn assigned client accounts from onboarding to reporting, renewals, and growth.
• Build strong, long-term client relationships through proactive communication.
• Understand client goals and recommend high-impact advertising solutions.
• Drive account growth through renewals, upselling, and expansion opportunities.
• Translate client briefs into actionable plans for internal teams.
• Monitor campaign performance and optimize for better results and ROI.
• Lead client communication, including escalations and issue resolution.
• Work closely with the sales team to ensure smooth client handovers and aligned expectations.
• Coordinate with internal teams while owning timelines and delivery.
• Maintain accurate documentation of client requirements and decisions.
• Travel for client meetings when required.

• Who we're looking for2+ years of experience in client servicing, account management, brand management, or marketing.
• Excellent communication skills in Malayalam and English (written and verbal).
• Strong ownership mindset with the ability to work independently.
• Comfortable managing client calls, follow-ups, and escalations.
• Data-driven and outcome-oriented.
• Ability to understand business goals and recommend strategic solutions.
• Prior experience as a Brand or Marketing Manager is a plus.
• Strong interest in marketing and advertising.
• Based in or around Calicut for periodic in-person meetings.
• Own laptop and reliable internet connection.

• This role is NOT for you ifYou prefer non-client-facing work.
• You avoid ownership or difficult conversations.
• You rely on instructions instead of taking initiative.
• You struggle with follow-ups, communication, or accountability.

• What we offerCompetitive salary with performance-based and quarterly bonuses.
• Health insurance and Provident Fund.
• Paid time off and paid sick leave.
• Cell phone reimbursement.
• Hybrid work setup.
• High ownership, fast learning, and the opportunity to make a real impact in a rapidly scaling startup.