Client Relationship Executive - Post Sales, CRM Executive

Building Services Design & Energy Institute - MEPa2z; Faridabad; On-site; INR 450,000 - 650,000; Full time

Job summary

Building Services Design & Energy Institute - MEPa2z in Delhi-NCR seeks a Client Relationship Executive responsible for nurturing client relationships and managing post-sales inquiries. You will ensure service delivery aligns with client requirements and coordinate with internal teams to address concerns.

You will track feedback, prepare reports on client interactions and satisfaction, and contribute to strategic improvements in client engagement.

Qualifications

• Nurture and maintain strong client relationships for post-sales success.
• Address client needs and inquiries promptly with professional communication.
• Collaborate with internal teams to align service delivery with client requirements.
• Develop and sustain client relationships to foster loyalty and satisfaction.

Responsibilities

• Cultivate and uphold strong relationships with clients.
• Serve as the main point of contact for post-sales inquiries.
• Collaborate with internal teams to exceed client expectations.
• Track and act on client feedback for service improvement.
• Compile reports on client interactions and satisfaction.

Skills

Client relationship management

Post-sales support

Communication skills

Report generation

Stakeholder collaboration

Job description

This role is a great fit for individuals who excel in nurturing client relationships and ensuring a seamless post-sales experience. As a Client Relationship Executive, you will be integral to maintaining high levels of client satisfaction and engagement within the Delhi-NCR region. You should be adept at addressing client needs, managing inquiries, and collaborating with internal teams to meet expectations effectively. You will be responsible for developing and sustaining strong client relationships that foster loyalty and satisfaction. Your duties will include acting as the primary contact for clients following the sales process, promptly addressing any concerns or inquiries they might have. You will work closely with various departments to ensure that service delivery aligns with client requirements, all while monitoring feedback to implement continuous improvements. Additionally, you will prepare reports on client interactions and satisfaction metrics, providing insights for strategic enhancement of client engagement.

Key Responsibilities:

• - Cultivate and uphold strong relationships with clients.
• - Serve as the main point of contact for post-sales inquiries.
• - Collaborate with internal teams to exceed client expectations.
• - Track and act on client feedback for service improvement.
• - Compile reports on client interactions and satisfaction.

In this role, you will sharpen your communication skills, enhance your problem-solving abilities, and gain valuable insights into client management strategies that are vital for professional growth in customer relations.