Client Relationship Executive

Hire Glocal; Mumbai Suburban; On-site; INR 300,000 - 600,000; Full time

Job summary

Hire Glocal in Mumbai is seeking a dedicated post-sales coordinator to manage the customer journey after property booking, up to possession. You will coordinate for KYC, documentation, agreements, registrations, and payments, liaise with Accounts, Legal, Sales, CRM, Projects and Banks, and ensure timely resolution of queries and a smooth handover.

Maintain CRM/ERP records, prepare MIS and status reports, and support post-sales activities to enhance customer experience.

Responsibilities

• Manage the customer journey after property booking until possession/handover.
• Coordinate for KYC, documentation, agreement, registration, and possession.
• Track customer payment schedules, outstanding payments, receipts, and collections.
• Coordinate with Accounts, Legal, Sales, CRM, Projects, and Banks.
• Assist customers with home-loan and disbursement-related coordination.
• Handle customer queries, complaints, and escalations and ensure timely resolution.
• Maintain accurate customer records and updates in CRM/ERP.
• Prepare regular MIS and booking/payment status reports.
• Ensure timely completion of all post-sales activities and provide a smooth customer experience.

Job description

Role & responsibilities

Manage the customer journey after property booking until possession/handover.

Coordinate for KYC, documentation, agreement, registration, and possession.

Track customer payment schedules, outstanding payments, receipts, and collections.

Coordinate with Accounts, Legal, Sales, CRM, Projects, and Banks.

Assist customers with home-loan and disbursement-related coordination.

Handle customer queries, complaints, and escalations and ensure timely resolution.

Maintain accurate customer records and updates in CRM/ERP.

Prepare regular MIS and booking/payment status reports.

Ensure timely completion of all post-sales activities and provide a smooth customer experience.