Client Partner/Delivery Manager - Service Now- Noida/Banglore/Mumbai

Inmorphis Services; Dadri, Bengaluru, Mumbai; Híbrido; INR 6 000 000 - 9 500 000; Tempo integral

Resumo da oferta

Inmorphis Services is seeking a Client Partner/Delivery Lead for ServiceNow to own end-to-end client success across delivery, commercials, governance, and account growth. This role acts as the single point of accountability for commitments, timelines, quality, risks, and escalations, with deep understanding of ServiceNow and its implementation lifecycle.

The candidate should drive project planning, stakeholder management, and account-level P&L, while ensuring proactive risk management and strong

Qualificações

• Total Experience 15 years minimum, with at least 5 years in ServiceNow.
• PMP or equivalent certification must.
• CSA certificate minimum.
• Strong stakeholder management and P&L experience.

Responsabilidades

• Own end-to-end client success across delivery, commercials, governance, and account growth.
• Act as the single point of accountability for commitments, timelines, quality, risks, and escalations.
• Demonstrate strong understanding of ServiceNow and the implementation lifecycle.

Conhecimentos

Client relationship management

Delivery leadership

ServiceNow knowledge

Executive communication

Formação académica

PMP or equivalent certification

Ferramentas

ServiceNow platform

Descrição da oferta de emprego

Position Title: Client Partner/Delivery Lead- Service Now

Location: Noida/Banglore/Mumbai

Work Mode: Hybrid

Client Location: This role requires working from the client location as per business requirements.

About the Role Client Partner (ServiceNow)

We are looking for a seasoned Client Partner to own end-to-end client success across delivery, commercials, governance, and account growth. This role serves as the single point of accountability for stakeholder management, project execution, P&L, resource planning, and ServiceNow program delivery while driving strategic growth and ensuring exceptional client outcomes.

• Own overall client relationship, delivery, commercials, and account growth.
• Act as the single point of accountability for commitments, timelines, quality, risks, and escalations.
• Demonstrate strong functional understanding of ServiceNow and the implementation lifecycle.
• Understand the client’s business needs and connect them with the right delivery approach.
• Drive strong project planning covering scope, milestones, dependencies, resources, risks, testing, and releases.
• Be highly proactive in identifying risks, issues, capacity gaps, and client concerns before they lift.
• Show strong problem-solving and decision-making capability; bring solutions and recommendations, not just problems.
• Manage demanding stakeholders with maturity, confidence, clarity, and assertiveness.
• Ensure strong follow-through and closure of actions and commitments.
• Own account-level P&L, including revenue, cost, margin, utilization, forecasting, billing, and commercial leakage.
• Ensure proper SOW / contractual coverage for delivery commitments.
• Manage resource capacity, ramp-up/ramp-down, performance gaps, and critical skill requirements.
• Drive delivery quality and ensure recurring issues are addressed through root-cause corrective actions.
• Provide effective governance across PMs, architects, development, QA, automation, and other delivery teams.
• Identify account growth opportunities aligned with the client’s ServiceNow roadmap and business priorities.
• Operate with a strong ownership mindset and independently drive the account without requiring continuous leadership follow-up.
• Total Experience 15 years minimum. Out of which 5 years in ServiceNow
• Key Competencies
• Client & stakeholder management
• ServiceNow functional knowledge
• Project/program management
• Business understanding
• Problem solving & decision making
• P&L / commercial management
• Risk & resource management
• Executive communication
• Minimum CSA certificate
• PMP or equivalent certification Must
• Expert in planning Must - Project plan
• Ready to travel as needed - Business Travels
• Excellent Verbal and written communication skills - Must
• Accountability, maturity, and proactiveness