ServiceNow Project Manager / SDM / RM / CM

Tata Consultancy Services; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Tata Consultancy Services in Bangalore invites an experienced Project Manager / Service Delivery Manager to lead ServiceNow transformation and delivery programs for global clients. You will drive end-to-end program governance, align with client expectations, and partner with global teams to ensure on-time delivery and quality.

The ideal candidate should have 8–10 years of experience in project delivery, stakeholder management, resource planning, and ServiceNow program execution, with strong ITSM

Qualifications

• 8–10 years of experience in project delivery and service leadership.
• Experience managing ServiceNow projects or support programs.
• Strong stakeholder and team management skills; ITSM knowledge.

Responsibilities

• Manage end-to-end ServiceNow projects and support engagements.
• Lead project planning, estimation, scheduling, and execution.
• Drive service delivery excellence and governance.
• Manage customer relationships and stakeholder communication.
• Oversee resource planning, allocation, and utilization.
• Ensure delivery KPIs, SLAs, and quality standards.
• Coordinate with technical teams, architects, and business stakeholders.
• Identify delivery risks and implement mitigation plans.

Skills

Project Manager

Service Delivery Manager

Resource Manager

Customer Manager

Delivery Manager

Stakeholder management

ITIL

ServiceNow

Tools

ServiceNow

Job description

Job Title: ServiceNow- Project Manager / Service Delivery Manager / Resource Manager / Customer Manager

Location

Bangalore

Experience

8-10 Years

Job Description

We are looking for experienced Project Managers and Delivery Leaders to manage ServiceNow transformation and delivery programs for global clients.

The ideal candidate should possess strong experience in project delivery, stakeholder management, service governance, resource planning, and ServiceNow program execution.

Key Responsibilities

• Manage end-to-end ServiceNow projects and support engagements
• Lead project planning, estimation, scheduling, and execution
• Drive service delivery excellence and operational governance
• Manage customer relationships and stakeholder communication
• Oversee resource planning, allocation, and utilization
• Ensure compliance with delivery KPIs, SLAs, and quality standards
• Coordinate with technical teams, architects, and business stakeholders
• Identify delivery risks and implement mitigation plans

Required Skills

• 8-10 years of experience
• Experience in one or more roles:
• Project Manager (PM)
• Service Delivery Manager (SDM)
• Resource Manager (RM)
• Customer Manager (CM)
• Delivery Manager
• Experience managing ServiceNow projects or ServiceNow support programs
• Excellent stakeholder and team management skills
• Strong understanding of ITSM processes and service delivery frameworks

Preferred Skills

• Agile / Scrum delivery
• ITIL Foundation
• ServiceNow platform exposure
• Global delivery experience