Client Experience Manager

Homeie; Gurugram District; On-site; INR 167,000 - 335,000; Full time

Job summary

Homeie is seeking a Client Experience Manager to oversee our supply-side in Gurgaon. The role focuses on engaging with brokers, coordinating property visits, and delivering top-tier customer experiences using our technology platform.

Ideal candidates will be fluent in Hindi and English, polite and professional, organized, and comfortable with laptops and WhatsApp. Training will be provided, and there is room for growth as Homeie expands its team in Gurgaon.

Qualifications

• Experience in real estate or broker networks.
• Tele-calling or telesales experience preferred.
• Sales or business development background.
• Vendor or partner management experience.

Responsibilities

• Manage supply-side relationships with brokers and properties.
• Use Homeie’s platform to coordinate and optimize listings and visits.
• Receive comprehensive training before starting and deliver high-quality client experiences.

Skills

Real estate networks

Tele-calling

Sales

Vendor management

Hindi & English

Customer service

Organised & reliable

Laptop & basic software

Tools

WhatsApp

Basic software

Job description

Salary: ₹15,000 to ₹30,000 per month, depending on experience

About Homeie

Homeie is a technology company making it easier for people to rent homes.

In the same way that Zomato simplified food delivery, Blinkit simplified groceries, and companies like Snabbit are simplifying home services, Homeie is simplifying the process of renting a home.

Today, finding a rental home usually means speaking to many brokers, searching through hundreds of listings, coordinating visits and handling everything yourself.

With Homeie, a customer simply tells us what kind of home they are looking for. Our technology and team then work with brokers across Gurgaon, find the most suitable homes, arrange the visits and help the customer through the complete process until they move in.

Homeie is a funded startup (we’ve raised close to INR 10 crores) and is currently building its team in Gurgaon.

About the Role

We are hiring a Client Experience Manager to manage our supply-side.

This is a good fit for people from retail, front office, guest relations or other similar roles who enjoy speaking to people and delivering a high-quality experience.

You will work from our Gurgaon office and use Homeie’s technology platform to manage brokers and properties. You will receive complete training before starting.

Who We Are Looking For

You may be a strong fit if you have experience in: Real estate or broker networks, tele-calling or telesales, sales or business development, vendor or partner management

We are especially looking for people who are:

• Well-spoken and confident in Hindi and English
• Polite, calm and professional with customers
• Good at understanding people and building trust
• Organised and reliable
• Comfortable using a laptop, WhatsApp and basic software
• Familiar with Gurgaon, or quick to learn its areas

Why Join Homeie

You will work from a professional office, interact with premium customers, use technology every day and learn how a fast-growing startup operates.

You will also build valuable experience across customer experience, real estate, sales, technology and operations.

As Homeie grows, strong performers will have the opportunity to take on larger responsibilities, manage teams and grow into senior roles. There will also be monthly performance incentives for people who consistently deliver a great customer experience and help close transactions.