Client Experience Executive

ZoChord; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

ZoChord is seeking a Client Experience Executive to be the primary point of contact for clients, ensuring a seamless journey from onboarding to post-implementation support. You will build lasting relationships, proactively address needs, and coordinate with sales, implementation, and support teams.

Ideal candidates have 2–4 years in client servicing or customer success, with excellent communication and interpersonal skills, and the ability to juggle multiple clients and priorities

Qualifications

• 2-4 years of experience in client servicing, account management, or customer success.
• Excellent written and verbal communication skills
• Strong interpersonal skills with a client-first mindset
• Ability to handle multiple clients and priorities simultaneously

Responsibilities

• Build and maintain strong, long-term relationships with clients.
• Proactively engage with clients to understand their needs, concerns, and feedback.
• Ensure timely resolution of client queries and escalations.
• Coordinate and facilitate smooth client onboarding for Zoho products and services.
• Collaborate with the implementation team to ensure seamless project delivery.
• Identify opportunities for upselling and cross-selling Zoho products and services.
• Handle all client communication professionally via email, calls, and virtual meetings.
• Coordinate internally with sales, implementation, and support teams for client requirements.

Skills

Written and verbal communication

Interpersonal skills

Client servicing

Multitasking

Education

Bachelor's degree in Business Administration, Marketing, IT, or a related field

Job description

We are looking for a passionate and client-focused Client Experience Executive to join our growing team. The ideal candidate will serve as the primary point of contact for clients, ensuring a seamless and delightful experience throughout their journey with ZoChord — from onboarding to post-implementation support.

Requirements

Build and maintain strong, long-term relationships with clients.

Proactively engage with clients to understand their needs, concerns, and feedback.

Ensure timely resolution of client queries and escalations.

Coordinate and facilitate smooth client onboarding for Zoho products and services.

Collaborate with the implementation team to ensure seamless project delivery.

Identify opportunities for upselling and cross-selling Zoho products and services.

Handle all client communication professionally via email, calls, and virtual meetings.

Coordinate internally with sales, implementation, and support teams for client requirements.

Required Skills & Qualifications

2-4 years of experience in client servicing, account management, or customer success.

Excellent written and verbal communication skills

Strong interpersonal skills with a client-first mindset

Ability to handle multiple clients and priorities simultaneously

Bachelor's degree in Business Administration, Marketing, IT, or a related field