Client Success Manager

Innovoot; Chennai; On-site; INR 550,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Job summary

Innovoot is seeking an Account Manager to own client relationships after engagement, ensuring continued value delivery. You will coordinate between clients and delivery teams to resolve issues and scope new work, while tracking account health to deepen partnerships.

The role requires 3+ years in account management or similar, clear communication, basic technical fluency, and a willingness to work flexible hours. Health insurance is provided.

Qualifications

• 3+ years in account management, client success, or a similar client-facing role.
• Ability to manage multiple accounts and priorities.
• Clear written and verbal communication.
• Basic technical fluency; follow conversations, not coding.
• Flexible hours.

Responsibilities

• Own the relationship for a portfolio of client accounts post-engagement.
• Coordinate between clients and delivery teams to resolve issues and scope new work.
• Track account health and spot opportunities to deepen the partnership.

Skills

Account management

Client success

Communication

Technical fluency

Multitasking

Education

Bachelor's degree in Business, Communications, or equivalent

Tools

CRM tools

Job description

Own the relationship for a portfolio of client accounts post-engagement, making sure delivered work keeps creating value.

Coordinate between clients and our delivery teams to resolve issues and scope new work.

Track account health and spot opportunities to deepen the partnership before problems come up.

Job Requirements

• 3+ years in account management, client success, or a similar client-facing role
• Comfortable managing multiple accounts and priorities at once
• Clear written and verbal communication
• Basic technical fluency — you don't need to code, but you need to follow the conversation
• Flexible hours
• Health insurance
• Clear path to senior client partner roles

Nice to Have

• Experience at an agency, consultancy, or SaaS company
• Familiarity with CRM tools
• A second language relevant to our client base

Education & Experience

Bachelor's degree in Business, Communications, or equivalent practical experience.