Client Engagement Lead

UnTechEd Pvt Ltd.; New Delhi; Sur place; INR 280 000 - 360 000; Plein temps

Résumé du poste

UnTechEd Pvt Ltd. in Delhi requires an Administrative Support Executive to manage client calls, follow-ups, and pipeline maintenance. You will counsel clients on company programs, provide accurate information, and coordinate with internal teams to ensure smooth workflow and high client satisfaction.

The role demands excellent verbal and written communication, the ability to multitask, and a proactive approach in a fast-paced office environment. This is an on-site position based in Delhi.

Qualifications

• Minimum 2 years of experience in administrative support, client management, or similar roles.
• Excellent communication by phone and written channels is essential.
• Fast-paced office environment; proactive problem solving and client engagement expected.

Responsabilités

• Initiate outbound calls to clients and conduct timely follow-ups to ensure engagement.
• Identify potential clients and maintain/update the client pipeline; track progress.
• Provide accurate information about company programs and counsel clients on benefits and requirements.
• Coordinate with internal teams; prepare reports on client interactions and pipeline status; support events and meetings.

Connaissances

Communication skills

Client management

Call handling

Follow-ups

Proactive problem-solving

Multitasking

Detail-oriented

CRM tools

Outils

CRM tools

Office software

Description du poste

Calling & Follow-ups-

• Initiate and manage outbound calls to clients and prospects.
• Conduct timely follow-ups to ensure client engagement and satisfaction.
• Maintain detailed records of call outcomes and client interactions.

Client Pipeline Generation & Maintenance-

• Identify potential clients and generate leads through various channels.
• Maintain and update the client pipeline database regularly.
• Track progress and status of each client in the pipeline.

Program Counseling-

• Provide accurate information and guidance about company programs to clients.
• Assist clients in understanding program benefits and requirements.
• Address client queries and concerns professionally.

Excellent Communication Skills-

• Demonstrate clear and effective verbal and written communication.
• Build rapport with clients and colleagues.
• Handle sensitive information with discretion and professionalism.

Additional Responsibilities-

• Coordinate with internal teams to ensure smooth workflow and client satisfaction.
• Prepare and submit regular reports on client interactions and pipeline status.
• Assist in organizing and supporting company events and meetings.
• Contribute to process improvement initiatives within the administrative function.

Additional Requirements:

Candidates must possess a minimum of 2 years of relevant experience in administrative support, client management, or similar roles. Strong proficiency in handling calls, follow-ups, and maintaining client pipelines is essential. The ideal candidate should be comfortable working in a fast-paced office environment and demonstrate a proactive approach to problem-solving and client engagement. Excellent communication skills are a must, both verbal and written, as the role involves regular interaction with clients and internal teams. Candidates should be detail-oriented, organized, and capable of multitasking efficiently. Familiarity with basic office software and CRM tools will be an added advantage. This is a 100% work-from-office role, so candidates must be available to work onsite in Delhi.

Expectations:

The Administrative Support Executive is expected to deliver high-quality administrative assistance, maintain a robust client pipeline, and ensure effective communication with clients and team members. The candidate should be committed to achieving targets, supporting program counseling, and contributing positively to the companys growth. Reliability, professionalism, and a customer-centric attitude are key expectations for this role.