Client Engagement Support Specialist

Studyin; New Delhi; On-site; INR 350,000 - 520,000; Full time

Job summary

United Knowledge Education Consultants Pvt Ltd in Delhi is seeking a Client Engagement Support Specialist to provide daily operational support to the Client Engagement team. You will assist managers with university and partner account management and coordinate with global teams to share updates.

You will maintain trackers and records while handling ad-hoc projects as needed. The role requires a Bachelor's degree with 50%+, strong Excel skills, and excellent communication.

Qualifications

• Graduate category as per the posting.
• Bachelor's Degree in a relevant discipline with 50%+.
• Recognition by a valid institution; training in Excel optional but advantageous.

Responsibilities

• Provide day-to-day operational and administrative support to the Client Engagement team.
• Support Client Engagement Managers with university and partner account management activities.
• Coordinate with internal colleagues and global teams to share updates and gather feedback for Client Engagement Managers.
• Maintain and update trackers, spreadsheets and other records as required.
• Assist with ad-hoc projects and initiatives for the Client Engagement function.
• Undertake additional responsibilities assigned by the CEM team.

Skills

Communication skills

Excel proficiency

Data management

Organizational skills

Education

Bachelor's Degree in Business / Management / Marketing / Communications / International Relations or related field

Job description

Group Company: United Knowledge Education Consultants Pvt Ltd

Designation: Client Engagement Support Specialist

Primary Responsibilities:

• Provide day-to-day operational and administrative support to the Client Engagement team.
• Support Client Engagement Managers with university and partner account management activities.
• Coordinate with internal colleagues and global teams to share important updates, gather feedback and ensure relevant information is communicated to Client Engagement Managers.
• Maintain and update trackers, spreadsheets and other records as and when required.

Additional Responsibilities:

• Support the Client Engagement team with ad-hoc projects, activities and initiatives as required.
• Undertake any other responsibilities assigned by the CEM team in support of the Client Engagement function.

Reporting Team

• Reporting Designation: Manager, Client Engagement
• Reporting Department: Client Engagement
• Category: Graduate
• Field specialization: Business Administration / Management / Marketing / Communications / International Relations or any relevant discipline
• Degree: Bachelor's Degree
• Academic score: 50% and above
• Institution tier: Any recognised institution

Required Certification/s:
Proficiency in Microsoft Excel; certification in Excel or other relevant tools would be an advantage but is not mandatory.

Required Training/s:
Training on Client Engagement processes, CRM systems, internal systems and university/partner processes will be provided as required.

Group Company: United Knowledge Education Consultants Pvt Ltd

Designation: Client Engagement Support Specialist

Office Location:Nehru Place

Primary Responsibilities:

• Provide day-to-day operational and administrative support to the Client Engagement team.
• Support Client Engagement Managers with university and partner account management activities.
• Coordinate with internal colleagues and global teams to share important updates, gather feedback and ensure relevant information is communicated to Client Engagement Managers.
• Maintain and update trackers, spreadsheets and other records as and when required.

Additional Responsibilities:

• Support the Client Engagement team with ad-hoc projects, activities and initiatives as required.
• Undertake any other responsibilities assigned by the CEM team in support of the Client Engagement function.

Reporting Team

• Reporting Designation: Manager, Client Engagement
• Reporting Department: Client Engagement

Educational qualifications preferred

• Category: Graduate
• Field specialization: Business Administration / Management / Marketing / Communications / International Relations or any relevant discipline
• Degree: Bachelor's Degree
• Academic score: 50% and above
• Institution tier: Any recognised institution

Required Certification/s:
Proficiency in Microsoft Excel; certification in Excel or other relevant tools would be an advantage but is not mandatory.

Required Training/s:
Training on Client Engagement processes, CRM systems, internal systems and university/partner processes will be provided as required.

Industry: Education / International Education / EdTech / Client ServicesRole: Client Engagement / Account Support / Sales Support / Operations / Administration / CoordinationYears of experience: 1–5 years

Key Performance Indicators:

• Timely and accurate completion of assigned tasks and deliverables.
• Accuracy and timely maintenance of trackers, spreadsheets and records.
• Effective coordination and follow-up with internal and global stakeholders.

Required Competencies:

• Strong organisational and coordination skills.
• Excellent attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with internal and global teams.
• Ownership and accountability.
• Adaptability and willingness to learn.

Required Knowledge:

• Basic understanding of the international education/higher education sector.
• Good working knowledge of Microsoft Excel and spreadsheets.

Required Skills:

• Good written and verbal communication skills.
• Strong Microsoft Excel and spreadsheet skills.
• Data entry and data management.
• Ability to manage multiple priorities and meet deadlines.