Account Manager

Acme Services Private Limited; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Acme Services Private Limited seeks an experienced Client Relationship Manager to serve as the primary contact for assigned client accounts, understand client business priorities, and build trusted relationships across stakeholder levels. You will bridge clients with internal teams to ensure clear communication, timely issue resolution, and delivery aligned with contracts.

The role also focuses on account growth, strategic planning, and partnerships with sales to drive revenue from existing

Qualifications

• Proven experience in managing client relationships and renewals.
• Ability to understand client business, priorities, and challenges.
• Strong communication and negotiation skills.

Responsibilities

• Serve as the primary point of contact for client accounts and ensure satisfaction.
• Develop understanding of client business and drive expansion opportunities.
• Coordinate with delivery and operations to meet timelines and quality SLAs.
• Monitor billing, profitability, and forecasting to support account health.
• Conduct regular reviews and provide transparent account reports.
• Collaborate with sales and leadership to grow revenue from accounts.

Skills

Account management

Relationship building

Strategic planning

Cross-functional collaboration

Education

Bachelor's degree in Business/Management

Tools

CRM systems

Job description

Job Description

Client Relationship Management

• Serve as the primary point of contact for assigned client accounts.
• Develop a deep understanding of client business, priorities, and challenges.
• Build and maintain trusted relationships with key stakeholders at various levels within the client organization.
• Act as a bridge between the client and internal teams to ensure smooth communication and issue resolution.

Account Growth & Strategy

• Identify opportunities for account expansion, renewals, and cross-selling or upselling of services.
• Support strategic planning and proposal development for new initiatives or projects within existing accounts.
• Partner with sales and leadership teams to drive revenue growth from assigned clients.

Service Delivery Oversight

• Work closely with delivery and operations teams to ensure projects meet quality, timelines, and contractual obligations.
• Monitor ongoing service performance against agreed SLAs and KPIs.
• Address client escalations effectively, ensuring prompt resolution and client satisfaction.

Financial & Operational Management

• Track account financials including billing, collections, profitability, and forecasting.
• Ensure accurate invoicing and timely payment follow-ups in collaboration with finance.
• Contribute to budgeting and business planning for assigned accounts.

Governance & Reporting

• Conduct regular business reviews (monthly/quarterly) with clients and internal teams.
• Prepare account performance reports highlighting key metrics, progress, and upcoming opportunities.
• Maintain proper documentation and account records for transparency and audit readiness.