Claims Adjuster

Assurant, Inc.; Karnataka; Hybrid; INR 450,000 - 700,000; Full time

Job summary

Assurant, Inc. in Bengaluru/Mumbai is hiring an Auto Claims Adjuster to assess warranty and extended warranty claims, review repair estimates, and coordinate with dealer workshops. The role requires strong analytical and communication skills, with a focus on accurate adjudication per policy guidelines.

The position is hybrid (2/3 days in office) and expects construction of detailed claim records while collaborating with technical teams to ensure timely resolutions and stakeholder satisfaction.

Qualifications

• Bachelor's Degree / Diploma in Mechanical, Automobile, or related Engineering discipline.
• Minimum 3 years of experience in Automobile Service, Warranty, or Technical Support functions within an OEM, Automobile Manufacturer, Dealership, or Warranty Administration environment.

Responsibilities

• Review and process warranty/extended warranty claims within defined service levels.
• Evaluate repair estimates for correctness of parts, labor values, and repair recommendations.
• Analyze technical failures using diagnostic reports, repair history, and supporting documents.
• Conduct root cause analysis and assess technical findings to determine claim eligibility.
• Coordinate with dealer workshops, service advisors, and technical teams for claim validation and clarification.
• Handle claim-related escalations and communicate decisions professionally via phone and email.
• Monitor claim trends and provide analytical insights on recurring failures and repair patterns.
• Ensure adherence to warranty policies, processes, and guidelines.
• Maintain accurate claim records and documentation.

Skills

Root cause analysis

Communication skills

Analytical thinking

Claim management

MS Office

Diagnostic procedures

Education

Engineering degree/diploma

Tools

MS Office

Claim management systems

Job description

Auto Claims Adjuster

To assess and manage warranty/extended warranty claims by reviewing technical repairs, validating repair estimates, coordinating with dealers, and ensuring accurate claim adjudication based on technical findings and policy guidelines.

Location: Bengaluru/ Mumbai

Hybrid: (2/3 Days work from Office)

What will be my duties and responsibilities in this job?

• Review and process warranty/extended warranty claims within defined service levels.
• Evaluate repair estimates for correctness of parts, labor values, and repair recommendations.
• Analyze technical failures using diagnostic reports, repair history, and supporting documents.
• Conduct root cause analysis and assess technical findings to determine claim eligibility.
• Coordinate with dealer workshops, service advisors, and technical teams for claim validation and clarification.
• Handle claim-related escalations and communicate decisions professionally via phone and email.
• Monitor claim trends and provide analytical insights on recurring failures and repair patterns.
• Ensure adherence to warranty policies, processes, and guidelines.
• Maintain accurate claim records and documentation.

What are the requirements needed for this position

• Bachelor's Degree / Diploma in Mechanical, Automobile, or related Engineering discipline. Minimum 3 years of experience in Automobile Service, Warranty, or Technical Support functions within an OEM, Automobile Manufacturer, Dealership, or Warranty Administration environment.
• Strong knowledge of automotive systems and aggregates, including engine, transmission, electrical, and vehicle electronics.
• Good understanding of vehicle diagnostic procedures, repair methodologies, and workshop operations.
• Experience in claim assessment, estimate verification, and technical report analysis. Skills & Competencies
• Strong technical troubleshooting and root cause analysis skills.
• Ability to validate repair estimates, parts applicability, and labor operations.
• Excellent verbal and written communication skills.
• Strong analytical and decision-making capabilities.
• Ability to manage stakeholder expectations and handle escalations effectively.
• Proficiency in MS Office and claim management systems.

Preferred Qualifications

• Experience in Electric Vehicle (EV) diagnosis, service, or warranty operations.
• Exposure to Extended Warranty or Vehicle Protection Programs will be an added advantage.

Key Attributes

• Customer-focused approach.
• Attention to detail.
• Ability to work independently and manage multiple priorities.
• Strong collaboration and dealer relationship management skills.ched