City Operations Head

Curefit; Delhi; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Curefit is seeking a City Operations Manager to supervise daily operations and sales across multiple gym locations in Delhi. You will lead operational excellence, drive revenue growth, and enhance member satisfaction, while ensuring safety and budgeting targets are met.

The role requires strong leadership, strategic thinking, and a passion for fitness. You will collaborate with senior management to shape city-wide growth and operational efficiency, fostering a high-performance culture.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field; MBA or advanced degree is a plus.
• Minimum 5 years of experience in operations management, preferably in retail or fitness.
• Proven track record of achieving sales targets and managing multiple locations.

Responsibilities

• Oversee day-to-day operations of multiple gym locations to ensure efficiency.
• Implement and enforce policies to ensure consistency across sites.
• Manage facility maintenance and health & safety compliance.
• Develop sales strategies to achieve revenue targets for each location.
• Train and mentor sales teams to improve performance and engagement.
• Recruit, train, and manage staff for operations and sales roles.
• Monitor KPIs related to operations and customer satisfaction.
• Develop customer relationships and drive retention and referrals.
• Prepare budgets and monitor expenses to meet financial targets.

Skills

Operations management

Leadership

Sales targets

Budgeting

Customer relations

Strategic planning

Analytical skills

Education

Bachelor’s degree in Business Admin/Management

MBA or equivalent

Tools

CRM systems

MS Excel / BI tools

Job description

The City Operations Manager will oversee the daily operations and sales activities of multiple gym locations within the city. This role requires a blend of operational expertise and sales acumen to drive performance, enhance customer satisfaction, and achieve financial targets. The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for fitness and wellness.

Operational Management

• Oversee the day-to-day operations of multiple gym locations, ensuring they operate efficiently and effectively.
• Implement and enforce operational policies and procedures to ensure consistency across all sites.
• Manage facility maintenance and ensure compliance with health and safety regulations.
• Monitor and report on key performance indicators (KPIs) related to operations and customer satisfaction.

Sales and Revenue Growth

• Develop and execute sales strategies to achieve and exceed revenue targets for each location.
• Collaborate with the BTL team to create and implement promotional campaigns and initiatives.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Train and mentor sales teams to enhance their performance and customer engagement skills.
• Recruit, train, and manage staff, including operations and sales personnel, ensuring high levels of performance and motivation.
• Conduct regular performance reviews and provide feedback to staff to support their professional growth.
• Foster a positive and collaborative work environment that aligns with the company’s values and culture.

Customer Experience

• Ensure a high standard of customer service across all gym locations, addressing any issues or concerns promptly.
• Implement customer feedback mechanisms to continuously improve the customer experience.
• Develop and maintain strong relationships with members, encouraging retention and referrals.

Financial Management

• Prepare and manage budgets for each location, monitoring expenses and revenues to ensure financial targets are met.
• Analyze financial reports and develop strategies to optimize profitability and operational efficiency.

Strategic Planning

• Collaborate with senior management to develop and execute strategic plans for city-wide growth and expansion.
• Identify market trends and opportunities to drive business development and enhance competitive positioning.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field. An MBA or relevant advanced degree is a plus.
• Minimum of 5 years of experience in operations management, preferably within the retail or fitness industry.
• Proven track record of achieving sales targets and managing multiple locations.
• Strong leadership and team management skills with the ability to inspire and motivate staff.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using business software and systems for operations and sales management.
• Ability to work flexible hours, including evenings and weekends, as required.