Operations Manager

Vmax; Coimbatore District; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

High visibility role

Collaborative culture

Competitive compensation

Professional development

Job summary

VMaxWellness is seeking a Dynamic Operations Manager to be the engine room of our fast-growing healthtech business. You will own the client journey, drive retention, and embed rigorous service delivery standards and QA across daily processes.

You will optimize workflows, maintain robust MIS reporting, and build team capability while fostering a high-performance culture. This role requires hands-on leadership, data-driven decision making, and strong cross-functional collaboration with account

Qualifications

• Experience in operations management in Healthtech/SaaS/B2B services.
• Strategic mindset with ability to automate, document, and streamline processes.
• Strong data analysis and MIS management skills.
• People-first leadership with coaching and clear expectations.
• Excellent communication with partners and executive leadership.

Responsibilities

• Oversee post-onboarding client journey to drive retention and value realization.
• Establish and monitor rigorous service delivery standards with QA compliance.
• Design scalable workflows and maintain MIS reporting for leadership insights.
• Lead and develop the operations team to build capacity and productivity.
• Act as liaison between operations, account management, and product teams to inform the roadmap.

Job description

About the Company

VMaxWellness is a fast-growing health and wellness company with a mission to empower individuals to live healthier lives. We provide personalized fitness and nutrition plans tailored to unique needs, backed by a passionate team of experts.

Our goal: impact 1 million lives by addressing lifestyle diseases and promoting long-term well-being.

Role Overview

As our Dynamic Operations Manager, you will serve as the engine room of our business, seamlessly bridging the gap between strategic execution and exceptional client experience. You will take complete ownership of the client journey—driving sustained retention and maximizing outcomes for our active partners by embedding rigorous service delivery standards and continuous QA compliance into everyday processes.

Beyond optimizing workflows and maintaining robust MIS reporting for data-driven decisions, your true impact lies in your leadership: building team capacity, optimizing productivity, and cultivating a high-performance culture.

Key Responsibilities

• Client Journey & Retention Ownership: Oversee the post-onboarding lifecycle for active partners, ensuring flawless service delivery, proactive problem-solving, and maximum value realization to drive long-term retention.
• Operational Excellence & QA: Establish, monitor, and refine rigorous service delivery standards. Implement continuous Quality Assurance (QA) compliance frameworks to maintain the highest levels of accuracy and compliance.
• Data-Driven Process Management: Design and optimize scalable workflows. Build, maintain, and analyze robust MIS reporting to provide leadership with actionable insights for strategic decision-making.
• Team Leadership & Capacity Building: Lead, mentor, and inspire a growing operations team. Foster a high-performance culture focused on accountability, skill development, and optimal productivity.
• Cross-Functional Synergy: Act as a critical liaison between frontline operations, account management, and product teams to ensure client feedback directly informs our technology roadmap.

What We Are Looking For

• The Experience: Proven experience in an operations management role, ideally within Healthtech, SaaS, or a high-growth B2B services environment.
• The Mindset: A rare mix of strategic vision and a willingness to roll up your sleeves. You look at a messy process and see an opportunity to automate, document, and streamline.
• Analytical Rigor: Strong proficiency in data analysis and MIS management. You don’t just report numbers; you understand the story behind them.
• People-First Leadership: A track record of managing teams not just through KPIs, but through coaching, empathy, and clear expectation-setting.
• Communication Mastery: Exceptional communication and stakeholder management skills, with the ability to confidently interface with active partners and executive leadership alike.

What We Offer

• A pivotal role with high visibility and a direct impact on the company’s growth trajectory.
• A collaborative, forward-thinking work culture that values autonomy and innovative thinking.
• Competitive compensation and professional development opportunities.