City Lead- Operations

RentoMojo; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A rental services company is seeking an Operations City Lead for Mumbai, responsible for overseeing daily operations and ensuring high-quality service delivery. The ideal candidate will lead a dedicated team, focus on enhancing customer experiences, and drive operational efficiency through effective management and data analysis. Candidates should have 4-6 years of experience in operations management, strong leadership skills, and an analytical mindset. Join us to be a part of our exciting journey and make an impact in Mumbai.

Qualifications

• Minimum 4-6 years of experience in operations management, logistics, or related fields.
• Proven experience in leading and motivating teams to achieve goals.
• Strong analytical and problem-solving skills for data-driven decisions.

Responsibilities

• Oversee daily operations of Rentomojo in Mumbai.
• Lead and inspire a team, fostering a culture of collaboration.
• Ensure top-notch customer experiences and resolve escalations.
• Manage inventory levels and stock movement effectively.
• Identify operational bottlenecks and implement process improvements.

Skills

Operations management

Leadership skills

Customer-centric approach

Analytical mindset

Adaptability

Job description

Role

Operations City Lead

Career grade: L2

Reporting to: Operations Regional Head

About the Role

As the Operations City Lead for Mumbai, you will be a vital part of our dynamic team, driving operational excellence and ensuring seamless delivery of our rental services. Your leadership skills, strategic mindset, and passion for customer satisfaction will play a pivotal role in our growth and success in Mumbai.

Responsibilities And Ownership

• Operational Management: Oversee and manage day-to-day operations of Rentomojo in Mumbai. ensuring smooth functioning across warehouses, logistics, and service delivery.
• Team Leadership: Lead and inspire a team of dedicated professionals, fostering a culture of collaboration, innovation, and continuous improvement.
• Customer Experience: Ensure top-notch customer experiences by maintaining service quality, resolving escalations, and addressing customer feedback promptly.
• Inventory Management: Manage inventory levels, stock movement, and timely replenishment to meet customer demands effectively.
• Process Improvement: Identify operational bottlenecks and implement process improvements for greater efficiency and cost-effectiveness.
• Vendor and Partner Management: Collaborate with vendors, logistics partners, and other stakeholders to strengthen business relationships and optimize service delivery.
• Quality Control: Enforce quality standards and conduct regular inspections to ensure that our products and services meet Rentomojo's high-quality benchmarks.
• Health and Safety: Promote and enforce safety protocols, ensuring a safe and secure working environment for the team and customers.
• Data Analysis: Analyze operational data and metrics to make data-driven decisions, set performance targets, and drive improvements.

Preferred Qualifications

• Experience: Minimum 4-6 years of experience in operations management, logistics, or related fields, preferably in e-commerce or rental businesses.
• Leadership Skills: Proven experience in leading and motivating teams to achieve common goals.
• Customer-Centric: Passionate about delivering outstanding customer experiences and exceeding expectations.
• Analytical Mindset: Strong analytical and problem-solving skills, with the ability to leverage data for decision-making.
• Result-Oriented: Driven to achieve targets and meet operational objectives.
• Adaptability: Comfortable in a fast-paced environment and adaptable to changing priorities.
• Communication: Excellent verbal and written communication skills in English and the local language.

If you are ready to be a part of our exciting journey and lead our operations in Mumbai, we'd love to hear from you! Apply now and let's create an incredible experience together!

Note: The above job description is a general outline and may involve additional responsibilities based on the department's needs and the city leade’s skills and capabilities.

Skills: mumbai,leadership skills,management,leadership,operations