Regional Operations Head Job ID: 403419

RentoMojo; Mumbai; Sur place; INR 2 000 000 - 2 500 000; Plein temps

Résumé du poste

RentoMojo in Mumbai is seeking a Regional Operations Head to lead end-to-end regional operations, manage several warehouses, and drive efficiency and customer experience improvements. You will hire and coach City Managers, implement company policies, and own the region's P&L while pushing automation and data-driven improvements.

The role requires strong leadership, strategic thinking, and a track record of managing distributed operations with a focus on frugality and long-term value creation.

Qualifications

• 8+ years' experience in managing operations and distributed setups.
• Strong data-driven decision-making skills and a focus on accountability.
• Excellent communication, relationship-building, and influencing abilities.
• Ability to manage the process from idea to execution with a data-oriented mindset.
• Strategic thinking and the ability to zoom in and out from micro to macro perspectives.
• Values frugality and long-term thinking.

Responsabilités

• End-to-end ownership of regional operations, including hiring, administration and coaching of City Managers.
• Oversee operations of multiple warehouses across cities, ensuring policy adherence.
• Monitor service performance and optimize inventory to meet demand.
• Drive cost-saving initiatives and manage P&L for the region.
• Enhance customer experiences and share best practices across hubs.
• Leverage data to drive regional performance and asset quality.

Connaissances

Data-driven decision making

Communication

Influencing abilities

Strategic thinking

Accountability

Long-term thinking

Formation

MBA or equivalent education

Description du poste

Role Dimensions

ROLE : Regional Operations Head

LOCATION : Mumbai

CAREER GRADE : Manager of Manager (30% Strategy: 70% Operations)

KEY RELATIONSHIPS

REPORTS TO : National Operations Head

ROLE DIMENSION : 50+ Cr in AUM, More than one major WH Hubs, 100+

People

DIRECT REPORTS : City Heads/Leads (4-6)

KEY RELATIONSHIPS : Internal: Operations, HR, Finance, CX, Tech and Category

External: Vendors

CTC RANGE : 20-25 LPA

About the Role

As the Regional Operations Head at RentoMojo, you will be responsible for ensuring end-to-end operational efficiency and effectiveness within your assigned regions. This role involves overseeing teams, managing multiple warehouses, implementing company policies, driving cost-saving initiatives, and enhancing customer experiences.

Responsibilities and Ownership

(Things that the role cannot miss)

• Operational Leadership:
  • End-to-end ownership of regional operations, including hiring, administration, development, and coaching of City Managers.
  • Oversee operations of multiple warehouses located in different cities, ensuring 100% adherence to company policies and procedures.
• Performance Monitoring and Improvement:
  • Monitor performance against service level contracts, maintaining high NPS (Net Promoter Score) performance within the region.
  • Determine inventory requirements based on demand forecast and warehouse allocation, optimizing inventory levels.
• Asset Management and Process Improvement:
  • Track repair asset AUM, strategize refurbishment plans, and monitor on-site projects for efficient asset utilization.
  • Drive automation and modernization initiatives to reduce costs and maintain efficient financial indicators, while taking P&L ownership of the region.
• Customer Experience and Best Practice Implementation:
  • Drive customer experience enhancements for the region, implementing and sharing best practices across warehouses nationwide.
• Data-Driven Decision-Making and Quality Assurance:
  • Leverage data to drive performance improvements in the region.
  • Establish controls to enhance asset life and quality for long-term value maximization.

Managerial Expectations

• Establishing the Operational Plan for the region;
• Managing the boundaries that separate units that report directly and with other parts of the business;
• Differentiate different works, selecting and training capable first line managers;
• Evaluation - Basis selection, decision, frequency and quality of performance feedback;
• Ability to produce results through teams, deploying and redeploying resources among units
• Holding first line managers accountable for managerial work;

What all you must have and what it will take to succeed in this role:

• Holding self and others accountable.
• Using influence and relationship to direct, align and move others towards larger goals.
• Manage the process of idea to execution
• Data orientation and product mindset
• Ability to Zoom In-Zoom Out, going micro and macro
• Values Frugality
• Ability to think, decide, play and act for the long term

PREFERRED QUALIFICATIONS

Your work till now will be the first qualification that would matter to us. Other than that, you should be:

• MBA or equivalent education degree preferred.
• 8+ years' experience in managing operations and distributed setups.
• Strong data-driven decision-making skills and a focus on accountability.
• Excellent communication, relationship-building, and influencing abilities.
• Ability to manage the process from idea to execution with a data-oriented and product mindset.
• Strategic thinking, ability to zoom in and out from micro to macro perspectives.
• Values frugality and long-term thinking.