City Head - Upselling -Indore

Petpooja; Indore District; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Petpooja is seeking a City Head to lead our Upselling Sales function in the city. The role focuses on growing revenue from the existing customer base through upselling strategies and managing ASMs and RMs to meet performance targets.

You will drive city-level sales plans, monitor performance, and collaborate with marketing and product teams to optimize campaigns. A Bachelor’s degree is preferred, with 6–9 years in sales and a problem-solving, customer-focused mindset.

Qualifications

• Bachelor's degree preferred.
• 6-9 years of sales experience.
• Two-Wheeler with Driving License.
• Laptop for client demos.
• Proven problem-solving attitude.
• Customer-oriented mindset.
• Knowledge of CRM practices.

Responsibilities

• Lead, mentor, and manage a team of ASMs and RMs in the city.
• Ensure each team member meets their targets and follows the sales process.
• Conduct daily/weekly reviews to track performance and pipeline health.
• Foster a high-performance culture and accountability across the team.
• Own the city’s monthly upselling revenue targets and deliver consistent growth.
• Drive adoption and increased usage of VAS offerings across existing customers.
• Push higher-value plans and services to increase ARPU.

Skills

Problem-solving

Customer-oriented mindset

CRM knowledge

Education

Bachelor's degree preferred

Tools

CRM software

Job description

We are looking for a high-performing City Head to lead our Upselling Sales function in the city. The

role involves driving revenue growth from our existing customer base through effective upselling

strategies, managing a team of Area Sales Managers (ASMs) and Relationship Managers (RMs), and

ensuring all performance targets are consistently achieved.

Eligibility Criteria

• Two-Wheeler along with Driving License
• Laptop for Client Demo

Roles and Responsibilities

• Lead, mentor, and manage a team of ASMs and RMs in the city.
• Ensure each team member meets their targets and follows the sales process.
• Conduct daily/weekly reviews to track performance, productivity, and pipeline health.
• Foster a high-performance culture and accountability across the team.
• Own the city’s monthly upselling revenue targets and deliver consistent growth.
• Drive adoption and increased usage of all VAS offerings across the existing customer base.
• Strategically push higher-value plans and services to increase average revenue per customer.

Sales Strategy Execution

• Create and implement city-level sales plans based on company objectives.
• Monitor market trends, customer feedback, and competitor activity to fine-tune
• Collaborate with marketing and product teams to run city-specific campaigns.

Process & Reporting

• Ensure 100% CRM compliance and data hygiene.
• Share daily/weekly performance reports with leadership.
• Conduct regular field visits to support ASMs & RMs and ensure on-ground alignment.

Customer Success & Retention

• Work closely with the support and operations team to ensure existing clients are satisfied.
• Help resolve escalated customer issues and ensure long-term retention.

Additional Qualification and Skills

• Bachelor's degree is preferred .
• Professional experience of 6-9 years in Sales.
• 2● Problem-solving attitude
• Customer-oriented mindset
• Knowledge of customer relationship management (CRM) practices