Cisco Voice and Video Engineer

Cerebra; Bengaluru; Sur place; INR 1 200 000 - 2 200 000; Plein temps

Résumé du poste

Cerebra in Bengaluru, India is seeking a seasoned Cisco Voice and Video Engineer with 6+ years of hands-on experience to design, implement, and support enterprise AVCN environments. The role focuses on CUCM, CUC, Expressways, Webex, and related endpoints, requiring strong log analysis and incident resolution skills to keep collaboration services running smoothly.

You'll monitor systems with Splunk, Wireshark, and SolarWinds, coordinate with technicians and vendors, and ensure rapid restoration

Qualifications

• 6–15 years of experience in Cisco Voice and Video (preferred 6–8 years).
• Experience designing and troubleshooting AVCN networks.
• Proficiency with SIP, H.323, VoIP, and IP telephony.
• Hands-on with CUCM, CUC, Expressways, and voice gateways.
• Experience with Webex Meetings, Webex Calling, and Control Hub.
• Strong log analysis and fault isolation using network tools.
• L2/L3 troubleshooting skills and incident resolution.
• Effective coordination with technicians, vendors, and clients.

Responsabilités

• Design, analyze, troubleshoot, and support enterprise Cisco Voice and Video Collaboration Networks (AVCN).
• Provide L2/L3 technical support for Cisco collaboration infrastructure and resolve operational incidents.
• Configure and troubleshoot Cisco video endpoints, including Desk Pro, Codec Pro, Room Bar, and Room Bar Pro.
• Support CUCM, Unity Connection (CUC), Expressways, voice gateways, Cisco Meeting Server, and Webex Control Hub.
• Troubleshoot Cisco Webex Meetings, Webex Calling, and IP telephony issues.
• Analyze SIP, H.323, and other voice/video protocol logs to identify and resolve technical issues.
• Monitor infrastructure alerts and troubleshoot incidents using Splunk, Wireshark, HEpic, SolarWinds, and similar monitoring tools.
• Coordinate with technicians, engineers, vendors, and clients to resolve complex technical issues.
• Provide timely resolutions for service outages and collaboration infrastructure issues.

Connaissances

Cisco Voice and Video Collaboration

CUCM

CUC

Expressways

Webex Meetings

Meeting Server

Room Bar/Desk Pro

SIP/H.323/IP Telephony

L2/L3 Troubleshooting

Log Analysis

Splunk

Wireshark

SolarWinds

HEpic

AVCN Design & Troubleshooting

Outils

Splunk

Wireshark

SolarWinds

HEpic

Webex Control Hub

Description du poste

Role & responsibilities

Job Description Cisco Voice and Video Engineer
Experience: 6–15 years (preferred experience: 6–8 years)
Skill: IT IS_CNS_Voice Network_Cisco

Key Responsibilities

• Design, analyze, troubleshoot, and support enterprise Cisco Voice and Video Collaboration Networks (AVCN).
• Provide L2/L3 technical support for Cisco collaboration infrastructure and resolve operational incidents.
• Configure and troubleshoot Cisco video endpoints, including Desk Pro, Codec Pro, Room Bar, and Room Bar Pro.
• Support Cisco Unified Communications Manager (CUCM), Unity Connection (CUC), Expressways, voice gateways, Cisco Meeting Server, and Webex Control Hub.
• Troubleshoot Cisco Webex Meetings, Webex Calling, and IP telephony issues.
• Analyze SIP, H.323, and other voice/video protocol logs to identify and resolve technical issues.
• Monitor infrastructure alerts and troubleshoot incidents using Splunk, Wireshark, HEpic, SolarWinds, and similar monitoring tools.
• Coordinate with technicians, engineers, vendors, and clients to resolve complex technical issues.
• Provide timely resolutions for service outages and collaboration infrastructure issues.

Required Technical Skills

• Cisco Voice and Video Collaboration
• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection (CUC)
• Cisco Expressways and Voice Gateways
• Cisco Webex Meetings, Webex Calling, and Control Hub
• Cisco Meeting Server
• Cisco Collaboration Endpoints: Desk Pro, Codec Pro, Room Bar, Room Bar Pro
• SIP, H.323, VoIP, and IP Telephony
• L2/L3 troubleshooting and log analysis
• Splunk, Wireshark, HEpic, SolarWinds
• Enterprise Collaboration Network (AVCN) design and troubleshooting