Cisco collaboration Engineer

Black Box; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Transport allowances

Shift allowances

Job summary

Black Box in Bengaluru is seeking a Cisco Collaboration Engineer with 2+ years of hands-on experience in UC deployments. You will install, configure, and troubleshoot CUCM, CUC, Jabber, UCCX, and related Cisco tools, integrate MS Teams Direct Routing with SBCs, and work on gateway, LAN, and security configurations.

You will participate in project delivery, coordinate with clients and account managers, and support knowledge transfer and documentation.

Qualifications

• 2+ years of experience in Cisco UC products and related tools.
• Experience with CUCM, CUC, Jabber, UCCX, CER, Expressway/Collaboration Edge and Cloud Collaboration portfolio.
• MS Teams Direct Routing with CUBE or SBCs.
• Desirable: experience with 3rd party PBX, VMware/Oracle/Microsoft environments.
• Strong TCP/IP knowledge and ability to troubleshoot LAN/WAN.
• Automation, orchestration and/or development experience a plus.
• Ability to manage multiple projects and excellent communication/documentation skills.

Responsibilities

• Install, configure and troubleshoot Cisco Unified Communications products (CUCM, CUC, Jabber, UCCX, CER, Expressway, Cloud).
• Install and configure voice gateways as part of Collaboration solutions.
• Install and configure LAN switches and networking components; establish QoS.
• Configure SIP borders (CUBE and SBCs) and security controls.
• Troubleshoot integration issues and maintain issue lists.
• Provide systems administration training to clients.
• Understand customer environment and escalate when needed.
• Collaborate with Account Managers to identify cross-sell opportunities.
• Assist in documenting project processes and improvements.
• Support service desk with installations and troubleshooting.
• Expand knowledge through learning channels to enhance skills.

Skills

CUCM

CUC

Jabber

UCCX

CER

Expressway

Cloud Collaboration

MS Teams Direct Routing

SBCs

VMware

Oracle

Microsoft

TCP/IP

Automation

Tools

VMware

Oracle

Microsoft

Job description

Job Location

Bangalore -Manyta Tech park

Mode of work

5 days working from office

Role

Cisco Collaboration Engineer

Experience

2+ years

Shifts

Rotational shifts including night shifts- provided transport & Shift Allowances

Primary Roles & Responsibilities

• Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
• Install and configure voice gateways as part of the Collaboration solutions
• Install and configure LAN switches and networking components
• Establish QOS policies
• Install and configure SIP border solutions (CUBE and other SBCs)
• Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
• Troubleshoot integrated technology issues and maintain an accurate issues list.
• Provide systems administration training to clients
• Learn to understand the customer environment (technical and political) and when to escalated.
• Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)
• Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
• Assist support technicians in troubleshooting client installation
• Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill‑set in the products & services that Black Box supports.
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
• Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.
• Perform other duties as assigned

Knowledge, Skills, Abilities

Accountability - Demonstrates an understanding of the link between ones own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success. Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

Required Experience & Qualifications

• With 2+ yrs of experience, This position requires Senior level experience with implementation, configuration, and troubleshooting in the following applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.
• MS Teams Direct Routing integration with CUBE or other SBC’s
• Experience with 3rd Party PBX is desirable
• Virtual Platforms like VMWARE, ORACLE Microsoft is Desirable
• Experience designing collaboration solutions given client requirements and goals
• Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs
• Strong understanding of cloud and virtualization technologies
• Automation, orchestration and/or development experience a plus
• Ability to manage and coordinate multiple projects
• Excellent communications and documentation skills