Chief Security Officer

Ambience Group; Gurugram District, Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ambience Group is seeking an experienced security leader to oversee mall security operations. The role involves managing day-to-day security, staff, and surveillance systems to ensure a safe shopping environment.

You will develop policies, conduct risk assessments, and coordinate with law enforcement as needed for incidents and emergencies. The position requires strong leadership and a proactive approach to crowd control and safety.

Qualifications

• Oversee security operations and ensure day-to-day security coverage.
• Develop and implement security policies, procedures, and protocols.
• Coordinate with law enforcement and emergency responders when needed.

Responsibilities

• Oversee the overall security framework and day-to-day operations.
• Develop and implement policies, procedures, and protocols.
• Monitor CCTV and alarms for threats or suspicious activity.
• Ensure 24/7 security coverage across mall areas (entry/exit, parking, restricted zones).
• Develop emergency response plans for fire, theft, medical emergencies, and disasters.
• Train security staff on crisis management and drills.
• Recruit, train, and manage security personnel; define duty rosters.
• Conduct security audits, risk assessments, and upgrade equipment.
• Manage crowd control during peak hours and events.
• Maintain documentation of incidents and reports with preventive measures.
• Coordinate with police, fire department, and EMS when required.
• Investigate theft/fraud and work with stores and law enforcement.

Skills

Security operations

Emergency response

Crowd management

Risk assessment

Team leadership

Compliance

Liaison with authorities

Tools

CCTV systems

Access control

Metal detectors

Job description

Role & responsibilities

1. Security Operations Management

• Oversee the overall security framework and ensure smooth day-to-day security operations.
• Develop and implement security policies, procedures, and protocols.
• Monitor surveillance systems (CCTV) and security alarms for any threats or suspicious activities.
• Ensure 24/7 security coverage, including mall entry/exit points, parking areas, and restricted zones.

2. Emergency Response & Crisis Management

• Develop and implement emergency response plans for incidents like fire, theft, medical emergencies, bomb threats, and natural disasters.
• Conduct regular emergency drills and train security staff on crisis management.
• Coordinate with law enforcement, fire department, and emergency medical teams when needed.

3. Security Team Management

• Recruit, train, and manage the security personnel, including in-house guards and outsourced security agencies.
• Define duty rosters and ensure adequate security coverage at all times.
• Conduct regular performance evaluations and refresher training for security staff.

4. Surveillance & Risk Assessment

• Conduct routine security audits and risk assessments to identify vulnerabilities.
• Maintain and upgrade security equipment like CCTV, metal detectors, and access control systems.
• Investigate security incidents and submit reports with recommendations for preventive measures.

5. Crowd Management & Conflict Resolution

• Implement crowd control measures, especially during peak hours, special events, and festivals.
• Manage conflicts, disputes, or altercations among visitors, tenants, or staff in a professional manner.
• Ensure smooth traffic flow and parking management within the mall premises.

6. Compliance & Legal Coordination

• Ensure adherence to mall security regulations, fire safety norms, and government guidelines.
• Maintain proper documentation and records of security incidents, visitor logs, and emergency response actions.
• Liaise with police and legal authorities on security-related matters when required.

7. Theft & Fraud Prevention

• Implement anti-theft measures and loss prevention strategies for retail stores within the mall.
• Work closely with store managers and law enforcement to detect and investigate shoplifting or fraud cases.

8. Customer & Tenant Relations

• Foster a safe and secure shopping environment for customers.
• Address security concerns raised by store tenants and provide necessary assistance.