Chief Operating Officer

D Kumar Group; Ahmedabad District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

D Kumar Group seeks an experienced Operations Leader to translate strategy into actionable plans in Ahmedabad district, India. You will own daily operations, drive efficiency, and lead cross-functional teams to meet business objectives.

You will design and refine processes, monitor KPIs, and deliver MIS-driven insights to the CEO and board. Strong leadership and vendor-management capabilities are essential for success.

Qualifications

• Experience in business analytics and MIS reporting.
• Proven end-to-end operations management experience.
• Strong strategic planning and execution skills.
• Proficiency in process optimization and automation.
• Track record in KPI and performance management.
• Negotiation and decisive decision-making abilities.
• Effective communication and leadership skills.

Responsibilities

• Take end-to-end ownership of daily operations and drive efficiency.
• Design, implement, and refine operational processes and SOPs.
• Oversee cross-functional coordination and KPI monitoring.
• Lead operational teams and set performance expectations.
• Prepare MIS reports and present insights to leadership.
• Manage vendor and partner relationships and cost optimization.
• Develop business continuity plans and risk management.
• Lead technology and automation initiatives to boost productivity.

Skills

Business Analytics & MIS

End-to-End Operations Management

Strategic Planning & Execution

Process Optimization & Automation

KPI & Performance Management

Negotiation & Decision-Making

Communication & Leadership

Job description

• Overall Operations Management Take end-to-end ownership of daily operations, translating management strategy into actionable plans, establishing priorities and performance standards, identifying bottlenecks, and driving operational efficiency, accountability, and alignment with business objectives.
• Business Process & SOP Management Design, implement, standardize, and continuously improve operational processes and SOPs by establishing clear workflows, approvals, accountability, and escalation mechanisms to improve efficiency, scalability, and consistency.
• Departmental Coordination & Execution Oversee interdepartmental coordination, set responsibilities and timelines, monitor KPIs, resolve cross-functional issues, ensure timely escalation, and conduct periodic operational reviews with department heads.
• Team & People Management Lead operational teams and functional heads, manage manpower requirements with HR, set KPIs and performance expectations, drive productivity and accountability, and develop leadership and succession capabilities.
• Performance Management & MIS Establish and monitor operational KPIs, productivity, quality, cost, and service metrics; prepare MIS reports, analyze performance gaps, implement corrective actions, and present key operational insights to management/CEO/Board.
• Customer / Client Operations Ensure timely product/service delivery, monitor service standards, complaints, escalations, and resolution times, and drive corrective actions to improve customer experience, retention, and service commitments.
• Vendor, Partner & Third-Party Management Oversee vendor, supplier, contractor, and partner relationships, including performance, contracts, SLAs, renewals, negotiations, quality, compliance, cost optimization, and timely resolution of operational issues.
• Cost Control & Operational Efficiency Drive operational cost optimization by monitoring budgets, improving resource and workforce utilization, implementing cost controls, and leveraging automation and process improvements without compromising quality.
• Quality Management Establish and monitor quality standards, implement quality-control mechanisms, address operational deviations and complaints through root-cause analysis and corrective actions, and drive continuous improvement and operational excellence.
• Risk Management & Compliance Identify and mitigate operational risks, ensure compliance with policies, laws, regulations, contracts, and industry standards, strengthen internal controls, coordinate risk management across functions, and maintain business continuity and contingency plans.
• Technology & Automation Drive technology and automation initiatives by implementing ERP, CRM, HRMS, workflow, and reporting systems to improve productivity, data accuracy, operational visibility, and process efficiency.
• Project & Implementation Management Lead critical operational projects by setting timelines, milestones, responsibilities, and budgets; coordinate cross-functional teams, monitor risks and progress, ensure timely implementation, and conduct post-project reviews.
• Business Continuity & Crisis Management Develop and maintain contingency plans, establish crisis response and escalation protocols, lead incident management, and ensure rapid restoration of critical business operations during disruptions or emergencies.
• Strategic Planning & Growth Support Partner with the CEO/leadership team to execute business strategy, assess operational capacity, develop scalable models, and ensure the required people, processes, systems, and infrastructure support business growth.
• Management & Leadership Reporting Provide the CEO/Board with structured updates on operational performance, risks, bottlenecks, achievements, and improvement areas, along with recommendations and timely escalation of critical issues.

Must have skills

• Business Analytics & MIS
• End-to-End Operations Management
• Strategic Planning & Execution
• Process Optimization & Automation
• KPI & Performance Management
• Negotiation & Decision-Making
• Communication & Leadership

Good to have skills

• Good communication skills
• Crisis Management
• Negotiation & Decision-Making