Assistant General Manager - Operations

Greytip Software Private Limited; Mumbai; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Greytip Software Private Limited in Mumbai seeks an Assistant General Manager – Operations to lead and optimize day-to-day business operations. The role centers on building efficient processes, maintaining high service standards, and ensuring regulatory compliance while driving organizational growth.

You will work with leadership and cross-functional teams to translate strategy into actionable plans, supervise teams, monitor performance, and push continuous improvements across functions for

Qualifications

• Bachelor’s degree in Operations Management, Business Administration, or related field.
• Experience supervising teams and coordinating cross-functional operations.
• Strong understanding of planning, performance management, process improvement, and resource optimization.

Responsibilities

• Assist in planning, managing, and supervising day-to-day operations to ensure smooth, timely, and cost-effective execution.
• Support leadership in implementing operational strategies, policies, and business plans.
• Monitor performance against objectives, service levels, and KPIs.
• Ensure SOPs, workflows, and controls are followed; identify risks and gaps and implement corrective actions.
• Coordinate with department heads to maintain continuity and efficiency across activities.

Skills

People leadership

Stakeholder management

Strategic planning

Problem solving

Communication

Education

Bachelor’s degree in Operations Management or related field

Tools

Microsoft Office

Job description

Assistant General Manager – Operations

The Assistant General Manager – Operations will support the overall management and execution of business operations, ensuring efficient processes, high service standards, regulatory compliance, and achievement of organizational objectives. The role will work closely with leadership and cross-functional teams to drive operational excellence, improve productivity, optimize resources, and support continuous business growth.

The position requires a hands‑on operations professional with strong leadership, planning, problem‑solving, and stakeholder‑management capabilities. The successful candidate will be responsible for translating business strategies into effective operational plans and ensuring their consistent execution across relevant functions.

Key Responsibilities

Operations Management

• Assist in planning, managing, and supervising day‑to‑day operations to ensure smooth, timely, and cost‑effective execution.
• Support the General Manager or senior leadership in implementing operational strategies, policies, and business plans.
• Monitor operational performance against defined objectives, service‑level standards, productivity targets, and key performance indicators.
• Ensure that operating procedures, workflows, and internal controls are consistently followed.
• Identify process gaps, operational risks, and recurring issues, and implement practical corrective actions.
• Coordinate with department heads and operational teams to maintain continuity and efficiency across business activities.

Team Leadership and People Management

• Lead, guide, and motivate operational teams to achieve performance, quality, and service objectives.
• Allocate responsibilities, establish priorities, and monitor individual and team performance.
• Support recruitment, onboarding, training, coaching, performance reviews, and employee development initiatives.
• Promote accountability, collaboration, discipline, and a customer‑focused work culture.
• Address operational or employee‑related concerns in a timely and professional manner.

Process Improvement and Productivity

• Review existing processes and recommend improvements to enhance efficiency, quality, turnaround time, and cost control.
• Drive standardization and continuous improvement initiatives across operational functions.
• Use operational data, reports, and performance trends to identify opportunities for productivity enhancement.
• Support the implementation of technology, automation, and digital tools that improve operational visibility and execution.
• Ensure that documented procedures and process guidelines remain current and relevant.

Quality, Compliance, and Risk Management

• Ensure operations comply with organizational policies, applicable laws, industry standards, and regulatory requirements.
• Establish and maintain appropriate quality‑control measures and service standards.
• Monitor operational risks and support the development of mitigation and business‑continuity plans.
• Conduct or support internal reviews, audits, inspections, and compliance assessments.
• Ensure incidents, customer complaints, and operational exceptions are investigated and resolved appropriately.

Budget and Resource Management

• Support the preparation and administration of operational budgets, forecasts, and expenditure plans.
• Monitor costs and resource utilization to ensure alignment with approved budgets.
• Optimize the use of manpower, equipment, facilities, materials, and other operational resources.
• Review vendor, supplier, and service‑provider performance where applicable.
• Contribute to cost‑reduction initiatives without compromising quality, safety, or customer satisfaction.

Reporting and Stakeholder Coordination

• Prepare and present regular operational reports, dashboards, and performance updates to senior management.
• Maintain accurate records relating to productivity, quality, staffing, costs, incidents, and service performance.
• Coordinate with finance, human resources, sales, procurement, technology, and other support functions.
• Communicate operational priorities, business updates, and performance expectations clearly to relevant stakeholders.
• Provide timely recommendations and escalation of significant operational issues to management.

Customer and Service Excellence

• Ensure consistent delivery of high‑quality products or services in line with organizational standards.
• Monitor customer feedback, complaints, and service trends to identify areas for improvement.
• Support the development and implementation of initiatives that improve customer satisfaction and retention.
• Ensure that customer‑impacting issues are addressed promptly and professionally.

Key Requirements

• Bachelor’s degree in Operations Management, Business Administration, Management, or a related discipline.
• Relevant professional experience in operations management, business administration, service delivery, production, logistics, retail, hospitality, or a comparable operational environment.
• Demonstrated experience in supervising teams and coordinating cross‑functional operations.
• Strong understanding of operational planning, performance management, process improvement, and resource optimization.
• Ability to analyze reports and operational data and convert insights into actionable improvements.
• Strong knowledge of quality standards, compliance practices, risk controls, and standard operating procedures.
• Proficiency in Microsoft Office or comparable productivity and reporting tools.
• Excellent communication, negotiation, presentation, and stakeholder‑management skills.
• Strong organizational, decision‑making, and problem‑solving abilities.
• Ability to manage multiple priorities and work effectively in a fast‑paced environment.
• Willingness to take ownership of operational outcomes and work hands‑on with teams when required.

Core Competencies

• Operational leadership
• Strategic and analytical thinking
• Process improvement
• Team building and people development
• Performance management
• Financial and resource management
• Decision‑making and problem‑solving
• Customer orientation
• Risk and compliance awareness
• Communication and collaboration
• Planning and execution
• Adaptability and accountability

Performance Indicators

• Achievement of operational targets and key performance indicators.
• Improvement in productivity, service quality, and turnaround times.
• Effective cost and resource management.
• Compliance with organizational policies and applicable requirements.
• Employee engagement, team performance, and retention.
• Reduction in operational errors, incidents, and customer complaints.
• Successful implementation of process‑improvement initiatives.
• Consistent customer satisfaction and service delivery standards.