Chief Growth officer Account Manager/ Director

YRSK; Mumbai; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

YRSK in Mumbai is seeking an Account Manager to own day-to-day client relationships, drive revenue from existing accounts, and ensure delivery across marketing campaigns.

You will coordinate with SEO, social, content and creative teams, present results in business terms, and develop annual account growth plans with key stakeholders.

Responsabilités

• Own day-to-day relationships with assigned clients.
• Develop strong, professional and long-term relationships with decision-makers.
• Understand the client's business, industry, products, target audience and business objectives.
• Conduct regular client meetings and review calls.
• Maintain high client satisfaction and proactively address concerns.
• Become a trusted marketing partner rather than merely an agency coordinator.
• Ensure clients receive timely communication, updates and reports.
• Achieve monthly / quarterly revenue targets from existing clients.
• Ensure timely renewals and continuation of contracts.
• Identify opportunities for upselling and cross-selling.
• Identify new business requirements within existing accounts.
• Prepare opportunities and coordinate with the sales/strategy team for larger proposals.
• Maintain an Account Growth Pipeline for every client.
• Ensure timely renewal of contracts.
• Identify early warning signs of client dissatisfaction or potential churn.
• Conduct regular account health checks.
• Understand the client's changing requirements and business priorities.
• Ensure value delivered is clearly communicated to the client.
• Develop quarterly / annual account growth plans.
• Understand client briefs and convert them into clear internal requirements.
• Coordinate with SEO, Social Media, Performance Marketing, Content, Creative, Website and other teams.
• Ensure deliverables are executed within agreed timelines.
• Track campaign/project progress.
• Ensure quality before client submission.
• Follow up internally to prevent delays.
• Escalate issues before they become client complaints.
• Prepare meeting agendas and MOMs.
• Share campaign updates and performance reports.
• Present results and insights to clients.
• Explain performance in business terms rather than only marketing metrics.
• Handle feedback professionally and ensure closure.
• Maintain proper documentation of client requirements and commitments.
• For key accounts, the Account Manager should move beyond execution coordination.
• Understand client's annual business objectives.
• Identify marketing gaps and opportunities.
• Recommend relevant YRSK services.
• Develop an annual marketing roadmap with the client.
• Identify opportunities for increasing share of wallet.
• Track competitors and industry developments where relevant.
• Build a long-term relationship with multiple stakeholders within the client organization.

Description du poste

Role & responsibilities

1. Client Relationship Management

• Own day-to-day relationships with assigned clients.
• Develop strong, professional and long-term relationships with decision-makers.
• Understand the client's business, industry, products, target audience and business objectives.
• Conduct regular client meetings and review calls.
• Maintain high client satisfaction and proactively address concerns.
• Become a trusted marketing partner rather than merely an agency coordinator.
• Ensure clients receive timely communication, updates and reports.

2. Revenue & Account Growth

The Account Manager will have a direct responsibility for revenue from assigned accounts.

• Achieve monthly / quarterly revenue targets from existing clients.
• Ensure timely renewals and continuation of contracts.
• Identify opportunities for upselling and cross-selling.
• Identify new business requirements within existing accounts.
• Prepare opportunities and coordinate with the sales/strategy team for larger proposals.
• Maintain an Account Growth Pipeline for every client.

3. Client Retention

• Ensure timely renewal of contracts.
• Identify early warning signs of client dissatisfaction or potential churn.
• Conduct regular account health checks.
• Understand the client's changing requirements and business priorities.
• Ensure value delivered is clearly communicated to the client.
• Develop quarterly / annual account growth plans.

4. Campaign & Project Coordination

• Understand client briefs and convert them into clear internal requirements.
• Coordinate with SEO, Social Media, Performance Marketing, Content, Creative, Website and other teams.
• Ensure deliverables are executed within agreed timelines.
• Track campaign/project progress.
• Ensure quality before client submission.
• Follow up internally to prevent delays.
• Escalate issues before they become client complaints.

5. Client Communication

• Prepare meeting agendas and MOMs.
• Share campaign updates and performance reports.
• Present results and insights to clients.
• Explain performance in business terms rather than only marketing metrics.
• Handle feedback professionally and ensure closure.
• Maintain proper documentation of client requirements and commitments.

6. Strategic Account Management

For key accounts, the Account Manager should move beyond execution coordination.

• Understand client's annual business objectives.
• Identify marketing gaps and opportunities.
• Recommend relevant YRSK services.
• Develop an annual marketing roadmap with the client.
• Identify opportunities for increasing share of wallet.
• Track competitors and industry developments where relevant.
• Build a long-term relationship with multiple stakeholders within the client organization.

Preferred candidate profile