BRANCH MANAGER

Muthoot Fincorp Ltd.; Jhumri Telaiya; On-site; INR 300,000 - 500,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a candidate to manage relationships with existing and potential customers and to study market trends for marketing initiatives.

The role involves field visits, coordinating marketing activities and ensuring customer satisfaction to drive revenue and retention. Expect strong focus on business development, cross-sell/up-sell strategies, and collaboration with multiple departments to ensure smooth branch operations.

Qualifications

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English

Responsibilities

• Maintain regular and continuous relationship with existing and potential customers.
• Study market to identify trends for up-sell/cross-sell and meet customer needs.
• Initiate, implement and participate in marketing for achieving targets.
• Achieve customer delight through efficient customer service and retain/acquire customers.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English